CCNA
Hi, I’m
Christina G
Assistant Executive
Chennai
Summary
Customer-centric and detail-focused Front Office Executive 1year of experience overseeing fast-paced front offices in support of senior executive teams. Technologically savvy and personable professional with proven success at implementing new electronic processes for streamlined workflow and communication. Leads productive, loyal and confidential office teams in meeting and exceeding company and customer goals and objectives.
Overview
7
years of professional experience
4
years of post-secondary education
Work History
Godrej properties limitedCHENNAI
Front Office Executive
04.2021 - 10.2021
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Arranged and executed major corporate and sales meetings annually and secured solid and professional business commitments from top quality venues and vendors.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
Access health careCHENNAI
Ar Caller
12.2016 - 08.2017
Job overview
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collaborated with other departments to verify customer compliance with payment plans.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Processed debtor payments and updated accounts to reflect new balance.
Career launcherCHENNAI
Education Counselor
07.2014 - 08.2015
Job overview
- Met with students in-person and spoke over telephone to help students construct class schedules.
- Mentored low achieving students to develop plans for grade improvements.
- Identified students in need of special attention to implement strategies for success.
- Participated in school promotional activities to build reputation within community.
- Provided emotional support and counseling for students struggling with pressures of school life.
- Supported career services by counseling students on career options and guiding job search skills development.
- Liaised with finance, registrars and academic affairs departments to strategically inform students of updates and keep on track to graduation.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Identified potential barriers within student academic process to initiate steps for resolution.
- Preserved student academic files and monitored student progress and achievements.
- Provided support and guidance to students experiencing academic and personal troubles.
Education
Gopal Ramalingam Memorial Engineering CollegeChennai
Electronics And Communication Engineering
08.2010 - 04.2014
Skills
Workflow planning
Policy and procedure modification
Documentation and control
Database administration
Payroll and budgeting
Relationship building
Account Reconciliation
Software
Timeline
Front Office Executive
Godrej properties limited
04.2021 - 10.2021
Ar Caller
Access health care
12.2016 - 08.2017
Education Counselor
Career launcher
07.2014 - 08.2015
Gopal Ramalingam Memorial Engineering College
Electronics And Communication Engineering
08.2010 - 04.2014