ISHA GILL
New Delhi
Summary
Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. Skilled in client relationship management, financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Zopper Insurance Broker Pvt. Ltd
Noida
08.2023 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Created marketing materials and presentations for prospective clients.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
Associate Service Consultant
Policy Bazaar Web Aggregator Pvt. Ltd.
Gurgaon
10.2020 - 08.2021
- Analyzed customer issues, identified root causes and implemented solutions.
- Maintained detailed records of customer interactions using a CRM system.
- Escalated unresolved customer issues to the appropriate department or manager.
- Developed relationships with customers to ensure satisfaction and loyalty.
- Received incoming service requests from clients and routed them accordingly.
- Resolved customer complaints in a timely manner by researching solutions from various sources.
Sales Team Leader
Lenskart Solution Pvt. Ltd.
Gurgaon
09.2018 - 09.2020
- Managed and coordinated activities for group of 20 personnel.
- Maintained and organized various customer interactions.
- Developed and implemented strategies to increase sales performance.
- Analyzed sales data and generated reports for management review.
- Identified areas of improvement within the sales process.
- Solved and quickly met customers' needs to maintain high satisfaction ratings.
- Coached sales team members on best practices for customer interactions.
Education
Senior Secondary - CBSE
Sarvodya Kanya Vidhyalaya
01.2017
Higher Secondary - CBSE
Sarvodya Kanya Vidhyalaya
01.2015
B.A. Hons -
Dayal Singh College
New Delhi , IndiaSkills
- Strategic Lead Development
- Motor Insurance Proficiency
- Account Management
- Business Growth Initiatives
- Business relationship cultivation
- Sales expertise
- Sales proficiency
- Service delivery enhancements
- Business trend analysis
Personal Information
- Passport Number: R8756719
- Date of Birth: 04/01/00
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Relationship Manager
Zopper Insurance Broker Pvt. Ltd
08.2023 - Current
Associate Service Consultant
Policy Bazaar Web Aggregator Pvt. Ltd.
10.2020 - 08.2021
Sales Team Leader
Lenskart Solution Pvt. Ltd.
09.2018 - 09.2020
Senior Secondary - CBSE
Sarvodya Kanya Vidhyalaya
Higher Secondary - CBSE
Sarvodya Kanya Vidhyalaya
B.A. Hons -
Dayal Singh College
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