Isha Malik
New Delhi
Summary
Dynamic, professional and experienced Cabin Crew Member with 2 years at Air India, excelling in customer service and safety awareness. Proven ability to enhance passenger experiences through effective communication and teamwork. Skilled in problem-solving and fluent in English, Hindi, and Punjabi, ensuring a welcoming environment for diverse clientele. Committed to maintaining high safety standards and a positive and memorable onboard experience for passengers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Air India
New Delhi, India
03.2024 - Current
- Dedicated customer-oriented and responsible professional with 2 years experience with AIR INDIA.
- Ensured passenger safety through comprehensive safety demonstrations.
- Delivered exceptional customer service by promptly addressing passenger inquiries and concerns.
- Assisted passengers with efficient boarding and deplaning procedures to enhance overall travel experience.
- Collaborated with diverse team members to enhance customer experiences.
- Work as a part of team to provide best experiences to the customers.
Education
MBA - Human Resources Management
Lovely Professional University
Punjab05-2025
Bachelor of Commerce: - Accounting And Finance
Maharishi Dayanand University
Rohtak, Haryana, India07-2023
Skills
- Language Literacy English,
Hindi, Punjabi) - Excellent Communication and
interpersonal skills - Safety Awareness
- Customer service and
Hospitality
- Attention to detail
- Teamwork and Adaptability
- Problem solving
Certification
- Cabin Crew safety and emergency procedures
- First Aider
- AVSEC certified
- Dangerous Goods Certified
- Aviation Hospitality Training
Timeline
Cabin Crew Member
Air India
03.2024 - Current
MBA - Human Resources Management
Lovely Professional University
Bachelor of Commerce: - Accounting And Finance
Maharishi Dayanand University