Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ISHA SINGH

Senior Executive, Operations
Delhi,India

Summary

Multi-talented Senior Executive knowledgeable about RPA, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.Team Leader experienced in directing activities in target setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.

Overview

3
3
years of post-secondary education

Work History

Senior Executive

EXL Services Pvt Ltd
  • Collection & Payment Reconciliation, Bordereaux Roles and Responsibility:.
  • Receiving daily calls from the client and collecting the payments.
  • Allocation of payments to correct account and reconciling them with correct policies.
  • Dealing with any Premium or commission mismatch.
  • Weekly calls with clients regarding the workflow and strategies to achieve the monthly targets.
  • Fetching of daily reports and doing the allocation of work among the team members.
  • Preparation of monthly P4P incentive reports for my team.
  • Currently managing the work for bordereaux team.
  • Monitoring the posting and allocation of funds done by the team members.
  • Handling the RPA tool activities in our work environment and continuously monitoring the same.
  • Other organization associated with: Employment Summary: Organization: Accenture (From 2nd Feb 2017 to 2nd Aug 2019).

Transaction Procession Associate

  • Insurer Reconciliation, Bordereaux, RPA Roles and Responsibility:.
  • Insurer Reconciliation Service Coordinator for Towergate Insurance customers.
  • Currently manage reconciliation for different Insurer where I developed procedural improvements and efficiencies that have reduced the difference in Towergate and insurer book of account balance.
  • Reconcile the insurer statement with Towergate ERP system.
  • Coordinate with Towergate vendor’s to resolve the mismatch in the database.
  • Initiate payments to insurer.
  • Daily administration: prepare reconciliation status reports for management and customers.
  • Moved to new process (RUN) related to RPA (Robotic Processing Automation), where I am working on the whole process is done through RPA and if there is any result which is negative as per the process, need to look at it and raise the incidents and work on it to resolve the same and decrease the exceptions.
  • Prepared the keystrokes and DTP’s for the process.
  • Preparation of SLA and KPI documents for RUN process.
  • Presentation of the same with the management and client.

Education

Bachelors of Commerce (Hons.) - Commerce

Delhi University
Delhi

High School Diploma -

Modern School
Noida
04.2004 - 05.2005

Intermediate (12th) - Commerce

Modern School
Noida

Masters of Commerce (Mcom) - Commerce

SHIATS
Allahabad
06.2014 - 06.2016

Skills

    Operational management

undefined

Accomplishments

  • Till now in my journey in corporate Industry, got appreciated for my work for reaching a giant record of crossing around 600 transactions processing in a day. Received ‘Star of Business Award’ just after process went LIVE. Got awards for implementing the ideas for stabilizing the process.
  • Received the appreciation from client for outstanding performance in decreasing the rate of exceptions and also for processing the maximum number of exceptions in a day. Received 98% in SRT Phase, when the process was in a situation of not coming to company and RE- KT scenario was going on.
  • Won many awards for Best Player in inter school Volley ball championships. Awarded as Best Athlete in school.

Timeline

Masters of Commerce (Mcom) - Commerce

SHIATS
06.2014 - 06.2016

High School Diploma -

Modern School
04.2004 - 05.2005

Intermediate (12th) - Commerce

Modern School

Bachelors of Commerce (Hons.) - Commerce

Delhi University

Transaction Procession Associate

Senior Executive

EXL Services Pvt Ltd

Similar Profiles

CREATE PROFILE
ISHA SINGHSenior Executive, Operations