Isha Tripathi
Gurugram
Summary
I hold a BA in Economics and Human Resource Management from Kamala Nehru College. A driven and enthusiastic professional, I thrive in sales and key account management. My entrepreneurial mindset has honed skills in project and time management, coupled with a knack for building relationships. I am adaptable, hardworking, and creative, always seeking opportunities for professional growth
Overview
4
4
years of professional experience
Work History
Deputy Manager - Client Acquisition and Experience
Meritto
08.2023 - Current
- Conducted market research to stay up to date on industry trends and customer needs
- Analyzed competitor pricing and product offerings to ensure market competitiveness
- Closed 6 major deals in one quarter
- Negotiated and drafted contracts for a major client, resulting in a favorable outcome for the client
- Developed and implemented customer service policies and procedures to streamline customer service processes
- Resolved customer issues in a timely and efficient manner
- Generated weekly and monthly reports outlining key customer and sales metrics, allowing for informed decision-making
- Maximized sales opportunities by upselling and cross-selling products to existing Meritto customers
Team Lead, New Admissions and Student Retention
AAFT
05.2021 - 07.2023
- Looking after entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program
- Developed client relationships that resulted in a long-term customer retention rate of 70%
- Identified and resolved blockers in the admission/enrolment process, resulting in a 80% reduction in admission drop outs.
- Responsible for training new employees joining the team
- Created targeted sales pitch and implemented new processes to make admission process more efficient.
- Driving enquiries/admissions through referrals
Learning Consultant
Great Learning
11.2020 - 04.2021
- Driving inquiries & admissions for the online/blended learning programs offered for the Domestic Markets
- Counseling experienced professionals via call, email or in-person on which course will be useful to their career progression and suggest the best options
- Updating and maintaining MIS reports
Business Development Associate
Exly Formerly MyScoot
10.2019 - 11.2020
- Contributed in maximizing product experience
- Formulated strategies for growth and development of the company
- Managed events - On & Off field management which also included stock management, decor and user interaction.
- Communicated persistently across multiple medium, researched prospects extensively and utilized salesforce
- Responsible for growth of Category - Arts and Dance
Education
Bachelor of Arts - Economics
Kamala Nehru College
Delhi, India06.2019
Skills
- Expertise in Sales
- Decision-Making Capabilities
- Sales Strategies
- Team Building
- Customer Relationship Management
- Strategic Planning
- Problem Solving
- Conflict Resolution
- Customer Rapport
- Team Leadership
- Lead Generation
- Training and Development
Timeline
Deputy Manager - Client Acquisition and Experience
Meritto
08.2023 - Current
Team Lead, New Admissions and Student Retention
AAFT
05.2021 - 07.2023
Learning Consultant
Great Learning
11.2020 - 04.2021
Business Development Associate
Exly Formerly MyScoot
10.2019 - 11.2020
Bachelor of Arts - Economics
Kamala Nehru College
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