Ishan Atul Jathar
Dombivli (East)
Summary
Dynamic Senior Officer with a proven track record at Connaught Network Services Private Ltd., adept in Altea and Pegasus systems. Excelled in crisis management, ensuring seamless service during disrupted flights, and fostering team growth. Skilled in team bonding and customer loyalty, significantly enhancing client relationships and operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Officer
Connaught Network Services Private Ltd.
Mumbai
11.2022 - Current
- Handling Disrupted flights and passengers for Cathay Pacific Airways.
- Providing with proper protection details to passengers.
- Addressing and resolving passenger service issues related to bookings, refund of tickets, baggage's and cancellations.
- Working closely with passengers facing teams to ensure seamless service delivery particularly in high stress situations(eg: Cancellations, flight delays and flight diverts).
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sr. Associate
WNS
06.2020 - 10.2022
- Training of Pegasus System and having knowledge of the system
- Reissuing airline tickets for British Airways passengers with proper payment handling
- Prime issuing of tickets for British Airways passengers
- Handling disrupted cases for airlines
- Refunding of ticket values to passengers upon ticket cancellation or any changes in itinerary
- Having knowledge of Book with Confidence (BWC) policy
- Processing partial ticket value or giving refund for un-flown sectors back to passenger’s card
- Providing passengers with voucher value and creating CDET vouchers for passengers
- Also knows to check fare rules for changes to be done out of BWC policy
Associate
Wipro Ltd.
09.2020 - 08.2021
- Worked in Health Plan Services process.
Fares Team Member
WNS
11.2018 - 05.2020
Home Loan Solutions
06.2017 - 11.2018
Celebi-Nas
04.2016 - 05.2017
- Company Overview: Dedicated to Qatar Airways
- Dedicated to Qatar Airways
Education
Bachelor in Tourism Studies -
Indira Gandhi National Open University
01.2019
Hospitality and Air Travel Management -
Maharashtra State Board of Vocational Education
01.2015
Aircraft Maintenance Engineering -
Director General Of Civil Aviation, Govt. of India
01.2013
Higher Secondary Certificate (HSC) -
Maharashtra State Board Of Secondary & Higher Secondary Education
01.2010
Secondary Schooling Certificate (SSC) -
Maharashtra State Board Of Secondary & Higher Secondary Education
01.2008
Skills
- Altea System
- Pegasus System
- Teamwork
- High energy level
- Hardworking
- Dedicated
- Self-development
- Eagerness to develop oneself
- Team bonding
Hobbies and Interests
- Reading
- Listening to music
- Cricket
- Football
- Volleyball
Personal Information
- Date of Birth: 12/29/92
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- We as a team from Connaught Network Services Pvt. Ltd. have provided support and ensured the safety of approximately 200 Flights by handling protection during Typhoon Saola incident held in 2023.
- In the year 2024 while working with CNS, I was awarded as Employee of the Quarter for my perfomance and the dedication towards the company.
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Senior Officer
Connaught Network Services Private Ltd.
11.2022 - Current
Associate
Wipro Ltd.
09.2020 - 08.2021
Sr. Associate
WNS
06.2020 - 10.2022
Fares Team Member
WNS
11.2018 - 05.2020
Home Loan Solutions
06.2017 - 11.2018
Celebi-Nas
04.2016 - 05.2017
Bachelor in Tourism Studies -
Indira Gandhi National Open University
Hospitality and Air Travel Management -
Maharashtra State Board of Vocational Education
Aircraft Maintenance Engineering -
Director General Of Civil Aviation, Govt. of India
Higher Secondary Certificate (HSC) -
Maharashtra State Board Of Secondary & Higher Secondary Education
Secondary Schooling Certificate (SSC) -
Maharashtra State Board Of Secondary & Higher Secondary Education
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