Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
References
Timeline
Generic
ISHAN KAMBOJ

ISHAN KAMBOJ

Pune

Summary

Alliance Manager with extensive experience at Tech Mahindra, specializing in strategic partnerships and market entry strategies. Proven ability to drive revenue growth through collaborative innovation and executive engagement. Skilled in negotiating joint investments and improving brand visibility, supported by strong relationship management and telecom architecture expertise.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Alliance Manager, Rakuten Symphony

Tech Mahindra
05.2022 - Current
  • Spearheaded global alliance strategy between Tech Mahindra and Rakuten Symphony.
  • Developed and executed joint go-to-market strategies, product co-innovation, and governance frameworks.
  • Cultivated CXO-level relationships, investment models, and joint pipeline planning.
  • Enabled partner success through co-branded campaigns, executive alignment, and thought leadership initiatives.
  • Established sales enablement frameworks, encompassing partner training, onboarding, and marketing coordination.
  • Orchestrated large-scale partner-led go-to-market campaigns across telecom operators and hyperscalers to drive revenue growth.
  • Oversaw co-branded marketing initiatives including webinars and industry summits, enhancing brand visibility.
  • Negotiated joint investment proposals to scale emerging 5G, vRAN, and automation offerings.

Portfolio Lead- Open RAN & vRAN Portfolio

Tech Mahindra
05.2017 - Current
  • Directed portfolio strategy for Open RAN and vRAN, shaping technical roadmap for advancements.
  • Defined reference architectures to guide cloud-native 5G RAN designs and implementations.
  • Authored market intelligence reports and whitepapers, contributing to business development initiatives.
  • Forged alliances with 30+ ecosystem partners, resulting in substantial pipeline expansion.
  • Acted as voting member in O-RAN Alliance, advocating for Tech Mahindra's position.
  • Led efforts on 50+ RFx opportunities related to Open RAN and RAN projects.
  • Expertly managed opportunity life cycle from strategy formulation to governance of partnerships.

SENIOR ENGINEER – CUSTOMER SUPPORT

ERICSSON INDIA GLOBAL SERVICES PVT. LTD
Gurgaon
01.2013 - 04.2016
  • Supported Tier 1 Central Support for BSC in RSSA Region.
  • Resolved Customer Service Requests daily to enhance service quality.
  • Provided end-to-end support for product and technology-related faults.
  • Conducted troubleshooting for BSC issues to ensure optimal performance.
  • Analyzed KPIs such as SDCCH drop and TCH drop, implementing actions for improvement.
  • Performed root cause analysis on major network failures to prevent recurrence.
  • Utilized PLEX for trace-level fault finding and troubleshooting.
  • Executed network KPI analysis using tools like KPI Log Tool and Drop Call Recorder.

Senior Engineer – RTSC India

Alcatel Lucent India Limited
Mumbai
08.2010 - 01.2013
  • Resolved BSS technical problems and outages escalated by Reliance, BSNL, Uninor, and MTNL.
  • Supported L1 teams and customers as L2 Engineer for escalated tickets on BSS issues.
  • Provided 24x7 on-call support as RTSC Engineer.
  • Coordinated with ITI/Managed Services Team for troubleshooting system-level problems.
  • Diagnosed KPI degradation and issues related to voice call, GPRS, and EDGE services.
  • Commissioned Alcatel-Lucent’s 9120, 9130 BSC, Evolium® BTS, and 9130 MFS (GPRS Equipment).
  • Executed software upgrades and patch updates for various BSS products including 9130 BSC and 9125 TC.
  • Migrated software across all BSS products from one version to another for clients such as Uninor and MTNL.

Technical Support

Ericsson India Pvt. Ltd
Gurgaon
02.2008 - 08.2010
  • Delivered first line support for Bharti Airtel, Vietnam Mobile, and Etisalat according to global standards.
  • Provided level three support for product-related faults for Bharti Airtel, Vietnam Mobile, and Etisalat per local standards.
  • Resolved customer service requests on a daily basis, ensuring prompt assistance.
  • Contributed to First Office Application (FOA) of G10B upgrade for Bharti Airtel Jaipur.
  • Executed implementation of all new features and software upgrades across PAN India for Bharti Airtel, Vietnam Mobile, and Etisalat.
  • Facilitated end-to-end support for all RAN emergencies with a focus on rapid response.
  • Delivered comprehensive support for all product and technology-related faults across multiple platforms.

Telecom Engineer

ZTE Telecom India Pvt. Ltd. (Including Adecco)
Shimla
09.2006 - 02.2007
  • Executed ZTE BSC installation, commissioning, integration, and MP configuration in OMCR.
  • Installed, integrated, and maintained ZTE BTS sites to ensure optimal performance.
  • Created and managed databases for new BSC and BTS sites within OMCR.
  • Implemented and tested GPRS and E-GPRS (EDGE) at BTS and BSC levels.
  • Deployed DHR, AMR, and HR technologies on BTS and BSC for enhanced functionality.

Education

B.Tech - ECE

Shaheed Bhagat Singh College of Engineering & Technology
Ferozepur, Punjab

10+2 -

Kendriya Vidyalaya No-1
Ferozepur

10th -

Kendriya Vidyalaya No-1
Ferozepur

Skills

  • Strategic alliances and partnerships
  • Go-to-market planning
  • Co-innovation and product strategy
  • Executive engagement
  • Ecosystem development
  • Competitive intelligence
  • Cross-functional collaboration
  • Sales enablement and governance
  • Thought leadership
  • Negotiation expertise
  • Relationship management
  • Customer engagement

Certification

  • ITIL Foundation Certificate in IT Service Management
  • Prince 2 Foundation
  • AWS Cloud
  • TLS Certified Scrum Master
  • ETCP Ericsson Certified Associate – Radio Access Network, Network Design, IP

Accomplishments

· Pat on the Back Award by Tech Mahindra Year 2025

· Associate Excel Constantly (ACE) Award for Year 2022 by Tech Mahindra.

· Pat on the Back Award by Tech Mahindra Year 2022

· Pat on the Back Award by Tech Mahindra Year 2022

· Best Team Award for MTN project by Tech Mahindra Year 2022

· Associate Excel Constantly (ACE) Award for Year 2021 by Tech Mahindra.

· Param Award- Most Valuable partner for year 2021 by Dell Technologies.

· Associate Excel Constantly (ACE) Award for Year 2020 by Tech Mahindra.

· Corporate Sustainability Award for Year 2020 by Tech Mahindra

· Associate Excel Constantly (ACE) Award for Year 2019 by Tech Mahindra.

· Corporate Sustainability Award for Year 2019 by Tech Mahindra

· Associate Excel Constantly (ACE) Award for Year 2018 by Tech Mahindra.

· Pat on the Back Award by Tech Mahindra Year 2018

· Livewire Guru Award by Tech Mahindra- Year 2017

Languages

Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Websites

References

References available upon request.

Timeline

Alliance Manager, Rakuten Symphony

Tech Mahindra
05.2022 - Current

Portfolio Lead- Open RAN & vRAN Portfolio

Tech Mahindra
05.2017 - Current

SENIOR ENGINEER – CUSTOMER SUPPORT

ERICSSON INDIA GLOBAL SERVICES PVT. LTD
01.2013 - 04.2016

Senior Engineer – RTSC India

Alcatel Lucent India Limited
08.2010 - 01.2013

Technical Support

Ericsson India Pvt. Ltd
02.2008 - 08.2010

Telecom Engineer

ZTE Telecom India Pvt. Ltd. (Including Adecco)
09.2006 - 02.2007

B.Tech - ECE

Shaheed Bhagat Singh College of Engineering & Technology

10+2 -

Kendriya Vidyalaya No-1

10th -

Kendriya Vidyalaya No-1

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