Ishan Pandey

• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
• Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
• Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
• Led the hiring initiative that enabled capacity expansion for 1,100 applications, supporting the onboarding of approximately 300 resources across Noida, Chennai, and Pune.
• Lead a team of 45–50 underwriters, driving performance, mentoring talent, and overseeing escalations and quality.
• Spearheaded the Zero CRS Initiative, reducing average Time to Offer by 0.5 days, benefiting both customers and the Bank.
• Developed escalation protocols, resulting in an increase in offer % for escalated cases from 57% to 78% over 5 months.
• Engaged in stakeholder presentations, hiring for Pune site, and strategic planning across multiple teams.

1. Lead and manage a team of 15-20 underwriters, providing guidance, training, and performance evaluations.

2. Develop and implement underwriting strategies to optimize risk assessment and enhance profitability.

3. Collaborate with cross-functional teams to ensure timely and accurate underwriting decisions.

4. Monitor and enforce compliance with company underwriting guidelines and industry regulations.

5. Conduct regular quality assurance reviews to ensure accuracy and consistency in underwriting.

6. Analyze market trends and competitor offerings to make recommendations for product development.

7. Maintain strong relationships with key stakeholders, including agents, brokers, and clients.

8. Review complex or high-value underwriting cases and provide expert insights and solutions.

9. Reviewing and planning daily capacity and plan of action for smooth running of the process.

10. Actively driving and managing Colleague Engagement for the process.

11. Managing Hiring Process from Operations standpoint for Pune site.

1. Managing a Team of new underwriters in the OJT Phase and making sure they are trained and released in the BAU team.

2. Getting sign-offs approved for them within timelines.

3. Conducting trainings for the Underwriters on a daily basis and making sure they

come up the learning curve.

4. Reporting daily numbers to the stakeholders and presenting data effectively

every week.

5. Collaborate with cross-functional teams to ensure timely and accurate

underwriting decisions.

6. Monitor and enforce compliance with company underwriting guidelines and

industry regulations.

7. Conduct regular quality assurance reviews to ensure accuracy and consistency

in underwriting.

1. Evaluated mortgage applications, conducted risk assessments, and made underwriting decisions for a wide range of products.

2. Assisted in the development of underwriting guidelines and participated in product pricing discussions.

3. Collaborated with underwriting assistants and provided training to new team members.

4. Conducted ongoing research to stay updated on industry trends and changes in regulations.

5. Delivered exceptional customer service by addressing inquiries and concerns from brokers and onshore clients.