Sports & Fitness
Sonam Chopra
Fraud Experts
New Delhi
Work Preference
Summary
Professional with substantial experience in anti-money laundering and financial compliance, leveraging analytical skills and regulatory knowledge to drive impactful results. Known for collaborative problem-solving, adaptability to evolving requirements, and unwavering reliability. Proficient in risk assessment, transaction monitoring, and regulatory reporting, ensuring robust compliance frameworks. Trusted team player with focus on achieving organizational objectives and maintaining high standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fraud Prevention Specialist
Barclays Global Service Centre
04.2023 - 11.2025
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Played a crucial role in identifying trends and patterns related to money laundering schemes through data analysis techniques.
- Implemented monitoring systems to effectively track suspicious transactions, and flag potential money laundering cases for further investigation.
- Facilitated cross-functional collaboration among various departments for an integrated approach toward AML efforts.
- Supported senior management's decision-making processes by providing insights on identified financial crime risks and mitigation measures.
- Maintained up-to-date knowledge about emerging trends in financial crime, sharing insights with team members for continuous improvement initiatives.
Customer Service Incharge
Cascom India Pvt. Ltd.
01.2021 - 02.2023
- Supervised daily customer service operations, and monitored team performance.
- Conducted call audits, calibrations, and created reference materials.
- Coached agents to improve product knowledge, and customer satisfaction.
Quality Assurance Analyst
Teleperformance Malaysia
11.2018 - 11.2020
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Incharge
Umbrella Estates
03.2017 - 10.2018
- Led operations for a team of 5 to 10 members, ensuring smooth functioning.
- Maintained client records, and coordinated lead generation activities.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Process Developer
Genpact Services
10.2014 - 02.2017
- Contacted customers regarding credit card dues and payment arrangements.
- Managed collections and resolved customer payment concerns.
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
Customer Service Advisor - Finance
Teleperformance
02.2012 - 11.2013
- Verified customer financial details and processed loan eligibility.
- Delivered compliant and high-quality customer support.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Collections Agent
Wipro BPO
12.2010 - 10.2011
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Administrative Assistant
Bajaj Capital
01.2008 - 02.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Arts - Economics
Arunachal University Of Studies
Arunachal Pradesh, Namsai 04.2001 -
High School Diploma -
Lancer's Convent
New Delhi, India 04.2001 -
Skills
Financial Crime Investigation
Certification
HR MANAGEMENT
Interests
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5-10 staff members.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Fraud Prevention Specialist
Barclays Global Service Centre
04.2023 - 11.2025
Customer Service Incharge
Cascom India Pvt. Ltd.
01.2021 - 02.2023
Quality Assurance Analyst
Teleperformance Malaysia
11.2018 - 11.2020
Customer Service Incharge
Umbrella Estates
03.2017 - 10.2018
Process Developer
Genpact Services
10.2014 - 02.2017
Customer Service Advisor - Finance
Teleperformance
02.2012 - 11.2013
Collections Agent
Wipro BPO
12.2010 - 10.2011
Administrative Assistant
Bajaj Capital
01.2008 - 02.2010
Bachelor of Arts - Economics
Arunachal University Of Studies
04.2001 -
High School Diploma -
Lancer's Convent
04.2001 -