Summary
Overview
Work History
Education
Skills
Languages
Tools And Technology
Work Preference
Timeline
Generic
SANJAI GUNASEELAN
Open To Work

SANJAI GUNASEELAN

Chennai

Summary

Fraud Prevention and Investigations Specialist with experience in transaction monitoring, account risk review, identity verification, and case investigations within high-volume operational environments.

Skilled in detecting suspicious behavior, conducting structured investigations, documenting findings, and supporting compliance with financial crime prevention standards.

Overview

10
10
years of professional experience

Work History

Fraud Prevention Representative

TTEC
Gujarat
03.2024 - Current
  • Investigate flagged transactions and accounts for potential fraud and financial abuse
  • Perform customer identity verification and risk-based assessments
  • Identify fraud patterns, anomalies, and emerging risks
  • Document investigation outcomes to support audit and compliance requirements
  • Escalate confirmed fraud cases and support preventative controls

Technical Support Associate

Tech Mahindra
Chennai
01.2023 - 12.2023
  • Verified customer identity and resolved secure access and account issues
  • Reviewed system behavior and documented security-related incidents

Customer Service Associate

Sutherland Global Services
Chennai
09.2019 - 03.2020
  • Conducted authenticated customer interactions in compliance with company policies
  • Identified irregular behavior and escalated potential risk indicators

XML Analyst

Exela Technology
Chennai
08.2016 - 07.2018
  • Processed and validated structured data with high accuracy and confidentiality.
  • Performed quality checks and data verification tasks.
  • Built strong attention to detail and analytical discipline.

Education

Bachelor of Engineering - Electronics & Communication Engineering

AVS Engineering College
India

Skills

  • Fraud Detection
  • Transaction Monitoring
  • Financial Crime Investigation
  • Risk Assessment
  • Customer Verification
  • High-Risk Account Review
  • Behavioral Analysis
  • Case Documentation
  • Chargeback & Dispute Review
  • Data Analysis
  • Escalation Management

Languages

  • English
  • Hindi
  • Tamil

Tools And Technology

  • MS Excel
  • Case Management Systems
  • CRM Tools
  • Ticketing Systems
  • Windows
  • Linux
  • Basic SQL

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

₹45000/yr - ₹200000/yr

Timeline

Fraud Prevention Representative

TTEC
03.2024 - Current

Technical Support Associate

Tech Mahindra
01.2023 - 12.2023

Customer Service Associate

Sutherland Global Services
09.2019 - 03.2020

XML Analyst

Exela Technology
08.2016 - 07.2018

Bachelor of Engineering - Electronics & Communication Engineering

AVS Engineering College
SANJAI GUNASEELAN