Ishant Solanki
Gurugram
Summary
Dynamic team leader with a proven track record at Dyninno India, excelling in team management and revenue optimization. Expert in Apollo and Galileo, I drive performance through targeted coaching and proactive issue resolution, achieving key performance indicators while enhancing customer satisfaction. Passionate about elevating team effectiveness and operational excellence.
Overview
4
4
years of professional experience
Work History
TEAM LEADER - RPD
DYNINNO INDIA
Gurugram
11.2022 - Current
- Joined as Process Associate –Air Scheduling (ASC), managing flight ticketing, GDS operations (apollo and galelio), and air schedule changes.
- Promoted to Team Leader after one year of joining; currently leading a 7- to 8-member team, driving performance, productivity, and KPI achievement.
- Elevate team performance through targeted coaching.
- Maintain accuracy, key performance metrics, and optimize revenue by upselling.
- Reduce losses by implementing proactive strategies.
- Improve team effectiveness and overall results.
- Handle high-priority customer escalations, performance analysis, and team coaching to maintain operational excellence.
PROCESS ASSOCIATE - CAT
IGT SOLUTIONS
11.2021 - 11.2022
- Managed flight ticketing, GDS operations, and air schedule changes as Process Associate – Air Scheduling.
- Promoted to Mentor/SME within six months for exceptional product knowledge.
- Delivered refresher training sessions and upskilled new hires on GDS and ticketing processes.
- Resolved customer concerns efficiently via calls and emails.
- Effectively managed flight cancellations and changes to maintain service quality.
- Ensured high customer satisfaction through proactive problem resolution.
Education
B. Com -
Delhi University
01.2019
Intermediate & High School -
St. Mary's School
01.2016
Skills
- Apollo, Amadeus, and Galileo
- Team management
- Issue resolution
- Customer service
- B2B and B2C strategies
- Relationship management
- Operational metrics
- Key performance indicators
- Revenue optimization
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
Top performer award for 2024 - Highest revenue generated across all offices
Timeline
TEAM LEADER - RPD
DYNINNO INDIA
11.2022 - Current
PROCESS ASSOCIATE - CAT
IGT SOLUTIONS
11.2021 - 11.2022
B. Com -
Delhi University
Intermediate & High School -
St. Mary's School