

B.Sc. in Mathematics graduate with 3+ years of experience across technical support and insurance operations. Currently working as a Senior Insurance Associate at MetLife, with expertise in insurance processes, data handling, and client coordination. Experienced in managing large volumes of data and ensuring process accuracy. Currently upskilling in Data Analytics (PG Certificate – IIT Guwahati + Coding Ninjas) with hands-on training in SQL, Excel, Python, and Tableau. Keen to leverage analytical skills and domain knowledge to transition into data-driven roles.
Handled insurance operations including client coordination and data management to ensure accuracy and efficiency in processes.
Managed large datasets to track claims, policies, and customer information, generating reports to support operational decisions.
Identified discrepancies and process gaps, contributing to improvements in workflow efficiency.
Collaborated with team members to maintain data integrity and ensure timely reporting.
Provided technical assistance to clients, troubleshooting issues and resolving queries efficiently.
Documented cases and maintained data logs for reporting and process improvement.
Gained experience in handling data, problem-solving, and working under SLA-driven environments.