Ishita Chauhan
Senior Project Manager
Mumbai,Maharashtra
Summary
Project/Program Management professional with 9 years of experience leading cross-functional teams, delivering digital products, and managing full-cycle projects across tech, events, and financial services. Skilled in Agile execution, product roadmap planning, stakeholder alignment, and risk management. Proven track record of driving delivery excellence, optimizing processes, and enhancing client satisfaction in fast-paced, high-impact environments.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Program Manager
Pscope Technologies Pvt Ltd
Mumbai
07.2021 - 10.2025
- Delivered scalable digital platforms across AI policing, EV subscriptions, insurance, e-commerce, and mobile apps, impacting over 10,000 users.
- Directed Agile execution of 10 concurrent projects, including React Native apps and an AI-powered legal platform.
- Managed cross-functional team of over 25 members to ensure timely and high-quality releases.
- Boosted delivery velocity by 25% and reduced time-to-market by 30% through effective sprint planning.
- Defined over 100 user stories and epics in JIRA; led MVP scoping and stakeholder alignment.
- Reviewed API documentation to support seamless integration across multiple technologies.
- Enabled CI/CD adoption and DevOps practices to enhance deployment speed and reliability.
- Developed project plans and timelines to optimize resource allocation and mitigate risks.
Senior Project Manager
Axioned
Mumbai, Maharashtra
11.2025 - Current
- Managing a portfolio of ongoing client projects, ensuring alignment with timelines, scope, and stakeholder expectations from day one.
- Supporting end-to-end project planning, delivery oversight, and risk identification across multiple web and mobile initiatives.
Collaborating with cross-functional teams (Engineering, QA, Design, PMO) to streamline workflows, clarify requirements, and drive delivery readiness. - Preparing status updates, milestone tracking, risk logs, and communicating progress across internal and client stakeholders.
- Ensuring adherence to Axioned’s project governance standards, documentation structure, and delivery processes.
- Supporting PMO initiatives by contributing to best-practice templates, process improvements, and operational efficiencies.
- Assisting in mentoring and supporting junior PMs/Coordinators under the PMO structure as needed.
- Participating in project reviews and lessons-learned sessions to strengthen delivery quality and knowledge sharing.
- Using and adapting to multiple project tracking tools like Asana, ClickUp, Monday.com, and JIRA across different client projects to ensure accuracy and transparency.
Senior Executive
Big Tree Entertainment Pvt Ltd (BookMyShow)
Mumbai
01.2017 - 08.2020
- Executed end-to-end event management for premium clients, driving client satisfaction and revenue growth.
- Led cross-functional teams in logistics, marketing, and client servicing to resolve conflicts efficiently.
- Cultivated long-term client relationships through customized brand-aligned solutions, enhancing retention and trust.
- Implemented strategic marketing campaigns to elevate engagement and brand visibility using curated content.
- Streamlined operations including vendor coordination, payments, ticketing, and support through data-driven improvements.
- Collaborated with Sales and Ops to align activations and F&B campaigns with overarching business objectives.
- Mentored junior staff to enhance team performance and conducted comprehensive pre- and post-event analyses.
- Negotiated vendor contracts ensuring high service quality while maintaining brand consistency.
Client Relationship Officer - Corporate Sales
Bharti AXA Life Insurance
Mumbai
11.2015 - 01.2017
- Drove 20% revenue growth through targeted sales strategies and partner training initiatives.
- Strengthened client relationships by delivering high-touch support and tailored financial solutions.
- Facilitated educational sessions for partners and end-users to enhance product awareness and sales.
- Analyzed customer feedback and market trends to optimize service quality and identify growth opportunities.
- Served as liaison among clients, sales, and delivery teams to align objectives and resolve issues.
- Streamlined internal coordination processes to ensure timely and high-quality client service.
- Provided proactive advisory support utilizing extensive knowledge of products and industry trends.
Education
Post Graduate Diploma in Management - Marketing Management
Welingkar Institute of Research And Management
Mumbai06-2017
Bachelors of Management Studies - Marketing
Nirmala Memorial Foundation College
Mumbai07-2014
Skills
- Project management and agile methodology
- Team leadership and mentorship
- API integration and technical fluency
- Digital platform development
- Client relationship management and stakeholder engagement
- Resource optimization and management
- Strategic planning and decision-making
- Conflict resolution and problem solving
- KPI tracking and performance metrics
Certification
Project Management Professional (PMP®) by Project Management Institute (PMI)
Languages
English
Proficient (C2)
C2
Gujarati
Native
Native
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Senior Project Manager
Axioned
11.2025 - Current
Program Manager
Pscope Technologies Pvt Ltd
07.2021 - 10.2025
Senior Executive
Big Tree Entertainment Pvt Ltd (BookMyShow)
01.2017 - 08.2020
Client Relationship Officer - Corporate Sales
Bharti AXA Life Insurance
11.2015 - 01.2017
Post Graduate Diploma in Management - Marketing Management
Welingkar Institute of Research And Management
Bachelors of Management Studies - Marketing
Nirmala Memorial Foundation College