Ishita Tiwari
Bhopal
Summary
Professional with experience in Product implementation, integration solutions, Release management, Onsite customer workshops, Account performance optimization, customer technical implementation, documentation, Customer operations Activities and implementing best practices. Possess an Honor’s B.E degree in Computer Science, Professional experience of 4 years and internship experience from IIT Bombay in Project management.
Overview
8
8
years of professional experience
Work History
Salesforce Consultant
Deloitte, USI
12.2021 - Current
- Led Salesforce implementation projects from requirements gathering through design, development, testing, and deployment as a Functional Consultant for 3 Health Care Projects
- Facilitated daily stand-ups, retrospectives, sprint planning, backlog refinement, sprint reviews and sprint demos to maintain project momentum
- Translated stakeholder needs into tangible deliverables such as functional specifications, user cases, user stories, and process flow diagrams
- Developed data models and process flow diagrams to visualize system functionality
- Conducted user acceptance testing (UAT) and provided training to end-users for seamless adoption
- Writing instructional manuals and trained personnel to use the tools in Salesforce.
Functional Consultant
Icertis
Pune
11.2019 - 11.2021
- Experienced in working with clients to map out their existing Business Processes and providing to be process
- Completed 3 strategic project implementations
- Operated in a consultative manner to offer creative solutions for the unique business needs of all the clients
- Conduct and lead the release update sessions with all the customers to help client adopt system functionalities
- Customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs
- Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase
- Applied Unified Modeling Language (UML)methodologies to design Use Case Diagrams, Activity Diagrams, Sequence Diagram, ER diagrams & Data Mapping
- Lead requirements gathering, development and document sessions with internal and external stakeholders
- Lead all the AI/ML powered projects in ICI for my region, good experience in implementing and handling end - to - end project lifecycle
- Deep Understanding of AI/ML techniques for information extraction along with OCR
Senior Procurement Analyst
Zycus
Mumbai
11.2017 - 11.2019
- Understand the products in Zycus suite and implement them as per customer’s requirements
- Work cohesively with delivery team and extend contribution around solution strategies and mapping of business requirements in Zycus suite of offerings in appropriate manner
- Understand and assist with workflow modelling with respect to application and system integration
- Planning and integrating Zycus products with SAP solutions; ensuring 'best in class' integration processes are implemented; supporting integration specialist in their solution validation efforts
- Experience in implementing, migration and support SAP projects, Full life cycle testing and UAT of all work process including cross platform interactions
- Participate in cross-functional workgroups as the primary data resource for onboarding provider groups into the data collection and validation process
- Work with internal stakeholders as well as data warehouse vendors to successfully integrate clinical data feeds into production Implemented new projects on the 2-way connected platform
- Lead the data migration activity for the customer
- Possess strong analytical skills, through analysis of key performance indicators and trends
- Standardized the use of tools and created templates for business process workflows, Use Cases, UI mockups, system specs and system testing.
Intern
IIT
Bombay
07.2017 - 10.2017
- The Internship focused on project management skill
- My role was of a collaborator with the third-party vendors and clients, Wherein I was translating the business requirements for the project.
Education
Bachelor of Engineering - Computer Science
Oriental College of Technology
Affiliations
Professional Scrum Master
Salesforce Admin
FSC Super Badge
Timeline
Salesforce Consultant
Deloitte, USI
12.2021 - Current
Functional Consultant
Icertis
11.2019 - 11.2021
Senior Procurement Analyst
Zycus
11.2017 - 11.2019
Intern
IIT
07.2017 - 10.2017
Bachelor of Engineering - Computer Science
Oriental College of Technology