Ishrat Jahan Fairoz Sayyed

• Held position as senior network service delivery associate for nearly 9 years at Accenture.
• Proficient in handling order management.
• Operated as dedicated quote support specialist.
• Allocated team resources effectively, ensuring timely task assignments and progress monitoring.
• Offered expertise and support to junior team members on challenging tasks.
• Managed client issues efficiently within established SLAs.
• Cultivated strong collaborative relationships with staff and management.
• Administered office services inbox to address business support inquiries.
• Streamlined information exchange among internal teams.
• Presented findings and recommendations to senior management.
• Reserved and managed meeting room availability.

Completed nearly one year as KYC specialist for Aditya Birla Mutual Funds.

• Performed additional duties as assigned by management team.
• Greeted customers and identified their needs.
• Kept work area neat, clean, and well-stocked at all times.
• Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Responded to customer inquiries via phone, email and chat.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

• Conducted initial engagement calls for HDFC Life Insurance customers at Serco Pvt Ltd Thane, Mumbai over a span of almost two years.
• Ensured that all customer queries were handled quickly and professionally.
• Monitored customer feedback regularly to identify areas for improvement in services offered.
• Prepared detailed reports of daily activities for management review.
• Provided prompt and courteous service to customers via phone, email, and chat.
• Provided technical support when necessary to resolve complex problems.
• Trained new hires on products and services, best practices, and protocols to reduce process gaps.