Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ISHWARYA SRINIVASAN

Chennai

Summary

Adept at project management and cloud technologies, I leveraged my expertise in Python and leadership skills at EXL to enhance compliance protocols and maximize recoveries, achieving a notable increase in efficiency. My proactive approach and ability to mentor teams have consistently driven project success and innovation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Associate

EXL
Chennai
04.2024 - 09.2024
  • Gathered and documented evidence to support court proceedings.
  • Conducted periodic audits of existing files to ensure compliance with established protocols.
  • Maintained detailed records on all assigned cases including documentation of all communications with third parties involved in a case or claim.
  • Identified, investigated, and pursued subrogation recovery potentials for assigned claims.
  • Negotiated settlements with third party insurers and attorneys in order to maximize recoveries on behalf of the company's clients.
  • Monitored legal proceedings involving assigned cases to ensure timely resolution of subrogation issues.
  • Analyzed financial documents such as invoices, bills, and statements to identify potential sources of recovery.

Executive Customer Service

PRELUDESYS
Chennai
10.2023 - 02.2024
  • Troubleshooting cases related to software concerns for Fisker electric vehicles, focusing on ADAS troubleshooting, key fob issues, 12-volt battery concerns, emergency braking, software updates, camera-related problems, lane assist issues, and cruise control malfunctions.
  • Collaborate with cross-functional teams to escalate and resolve challenging technical issues, fostering a collaborative environment for issue resolution.
  • Document and maintain detailed records of customer interactions, resolutions, and feedback.
  • Stay abreast of the latest software updates and features, offering guidance and assistance to customers during transitions and updates.

Help Desk Support

LTI
Chennai
05.2022 - 12.2022
  • Company Overview: Engineering Cloud Infra Services.
  • Experience in a help desk environment, fluent in the use of help desk tools, prioritization of support calls, and effective documentation of how a call was answered or remediated until the technical issue was solved.
  • Basic network troubleshooting skills, including an understanding of DNS and TCP/IP as they impact hardware deployment, and familiarity with patching network cables.
  • Configuring and troubleshooting of hospital network printers, scanners, and local printers.
  • Supported the internal applications, like Pet-ware, where all the medical records of the patient will be stored in this application.
  • Escalating the complex or unresolved incident using ServiceNow (SNOW).
  • Working under PACS and RIS operations, and providing support at all levels of infrastructure needs.
  • Working with network monitoring tools like Cisco Meraki (switches and uplinks) and software distribution tools such as SCCM.
  • Whenever there is an update in Microsoft Windows, the OS will be responsible for pushing it through SCCM to all the workstations in the hospitals.
  • Engineering Cloud Infra Services.

Customer Care Executive

CSS CORP
Chennai
02.2021 - 12.2021
  • Excellent handling of worldwide Palo Alto Networks customers regarding return merchandise, authorization, and service logistics management.
  • Providing technical support to customers 24/7 via emails and calls, with good knowledge of licensing for the firewalls, panoramas, and virtual machines.
  • (VM Series)
  • Coaching and molding team members to deliver and manage everyday tasks, and work together as a team.
  • Internal and external calibration on the quality of the delivery.
  • Maintained ongoing tracking information from shipment to delivery, along with verifying the accuracy of import and export inventories.
  • Prepared and tracked client shipment.
  • Responsible for collecting and preparing the necessary paperwork for various import and export activities.

Process Associate (Freelancing)

JAI HEALTHCARE SERVICES
Chennai
06.2019 - 12.2020
  • Extensively worked with all product types in HCFA and UB forms.
  • Gained good exposure to planning and executing all phases of training the product types, with requirement analysis.
  • Effectively managed the internal audit so as to eliminate the external impact.
  • I played the role of preceptor to share the updates with the team.

Representative Operations

CONCENTRIX
Bangalore
06.2018 - 03.2019
  • Handled billing and technical queries for ETISALAT, one of the biggest telecom companies in the UAE.
  • Maintaining the quality of service as required by the client, and providing effective and efficient customer service by resolving all the complaints, technical issues, and queries.
  • Troubleshooting the customer's device (router, set-top box, landline).
  • Ticket management (raising tickets for technical queries)
  • Effective communication and completion of tasks/issues on time before the deadline.

Education

B.Sc - IT

GRD COLLEGE OF SCIENCE - BHARATHIYAR UNIVERSITY
01.2018

Diploma - Hardware & Networking - Advanced level

BHARATHIYAR UNIVERSITY
01.2018

12th -

AVB MATRI HR SEC SCHOOL - STATE BOARD
01.2015

10th -

INFANT JESUS CONVENT MATRIC HR SEC SCHOOL - STATE BOARD
01.2013

Skills

  • Performance monitoring
  • Timeline estimates
  • Schedule development
  • Project coordination
  • Project management
  • Inventory control
  • Training and mentoring
  • Cloud Platforms: AWS (Fundamentals of Cloud Computing)
  • DevOps Tools: CI/CD (Jenkins), Containerization (Docker, Kubernetes), Ansible, Terraform, Prometheus, and Grafana
  • Programming languages: Python, Java, SQL
  • Version Control: Git
  • Operating Systems: Linux (Fundamentals)
  • Build tools: Maven, Gradle
  • Application development: knowledge of Java concepts and fundamentals of application development

Certification

BHARATHIYAR UNIVERSITY, Diploma in Hardware & Networking - Advanced level, 2018

Timeline

Senior Associate

EXL
04.2024 - 09.2024

Executive Customer Service

PRELUDESYS
10.2023 - 02.2024

Help Desk Support

LTI
05.2022 - 12.2022

Customer Care Executive

CSS CORP
02.2021 - 12.2021

Process Associate (Freelancing)

JAI HEALTHCARE SERVICES
06.2019 - 12.2020

Representative Operations

CONCENTRIX
06.2018 - 03.2019

B.Sc - IT

GRD COLLEGE OF SCIENCE - BHARATHIYAR UNIVERSITY

Diploma - Hardware & Networking - Advanced level

BHARATHIYAR UNIVERSITY

12th -

AVB MATRI HR SEC SCHOOL - STATE BOARD

10th -

INFANT JESUS CONVENT MATRIC HR SEC SCHOOL - STATE BOARD

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