Ismail Quadry

Senior Manager- SRE & AIOPS:

• Develop and deliver tactical and strategic, enterprise wide, multi-platform support solutions based on business requirements.
• Comfortable with Service Management domain, products, and vendors.
• Demonstrates Leadership and takes solution ownership in my domain.
• Provide the technical solution for COE/functional area as part of any proposal.
• Assisting with the transformation requirements to the point of demonstrating ability to change the current state of operation to a more appropriate and standard environment.
• Performing Demo/internal presentations (primarily to the Business Heads) relating to their solution contributions.
• Leading various Assessments for Customers and create the SRE Implementation strategy/ Target Operation Models/ Designs to support the impending application portfolios.
• Create Transition Plans and Continual Improvement plans for the portfolios.
• Demonstrate thought leadership through developing & presenting to enterprise audience on solution case studies, whitepapers, articles, and reference papers.
• Demonstrate analytical and problem-solving skills required including proven experience in troubleshooting effectively in a fast-pace, time-sensitive environment
• Adopt, create and grow best practices and key initiatives in Application production support across the service lines, support implementations of these initiatives by the delivery teams
• AIOps, DevOps, SRE, ITIL processes and their deployment across the organization
• Lead and Manage SRE practice and mentor AIOps Solutions/Product development.
• Service Management tools and their integration required to deploy ITIL aligned service model across the organization
• Create Intelligent Automation framework in line with customer requirements
• Evaluate new technology options and vendor products.
• Responsible to define, articulate, estimate and cost the complete Application Management/Maintenance solution covering People, Processes and tools.

COE Leader - SRE & AIOPS:

I’m responsible for providing design, architecture guidance and solutions for improving the reliability of IT systems. Defining standard approaches for building scalable solutions that can fit at enterprise level. Timely identifying the toil in the operations & delivery cycle; and eliminate the same using automation solutions. Leading a small team of SRE engineers, Quality engineers and Operations support.

• Lead reliability goals across IT systems in Network Systems landscape.
• Constantly look at industry trends and help in leading the SRE and Automation transformation in the organization.
• Champion for SRE COE and leading COE efforts for Network and Technology
• Constantly apply the analytical skills in enriching observability platform setup and help in bringing operations excellence with efficient root cause analysis.
• Leverage the emerging technologies AI/ML to transform operations and leading AIOps.
• Consult and leading the Automation, RPA solutions for bringing operation excellence.
• Strong stakeholder management to lead the objectives in matrix organizations.
• Constantly look at opportunities to eliminate toil in system, bring agility in delivery.
• Enable reliability checks part of DevSecOps pipelines and consistently bring shift left strategy in reliability engineering.
• Interface with functions within the business including internal and external system architects, product line managers, network operations leads, DevOps leads, and a variety of both business and technical organizations. Identify the opportunity to transform long-standing procedures and operations within the organization.
• Lead the architecture and development of the enterprise global customer hierarchy, pricing, contracting and commissioning.
• Leading efforts to develop an understanding of Verizon’s current network infrastructure technologies as well as where Verizon needs to invest (via capital and partnerships) to drive disruptive transformation.
• Leverage industry trends to drive innovation and solution excellence across various functional domains within the global hierarchy, pricing and contracting areas.
• Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices.
• Establish relationships and work with managers at all levels independently. Articulate the problem statement and openly bring up challenges, roadblocks and impediments, negotiate, influence and drive solutions with directors and for tactical and strategic enterprise architecture approach and business capabilities.
• Partner with vendor and infrastructure teams as needed on technology upgrades, maintenance, and issue resolution.
• Own the technical relationship with Verizon customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources. Work directly with customers to create solutions and use cases that leverage Verizon product integrations that generate business value.

Lead – SRE, DevSecOps/Risk/Software Security – JPMorgan Chase

SRE & DevSecOPs:

• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Enabling and Exposing to SRE Concepts, tools and methodologies with various tech talks and presentation.
• Troubleshoot minor incidents and contribute to resolution through post-mortems.
• Engage with tools and operations teams to address failure patterns and incidents.
• Working on cloud-based applications, technologies, and tools, deployment, monitoring and operations, such as Kubernetes, Elasticsearch, Grafana, Kibana, etc.
• Containerization using Docker.
• Coordinate meetings/presentations/tech-Talks/pair programming with different stakeholders, business and Software Engineering Teams.
• Manage Global Load balancing, To achieve Resiliency on global scale and make application across region resilient and guard against any possibility of application coming down due to fault with single data center.
• Strive for automation, scalability and reliability of the production platform with 99.99% uptime
• Develop automation tools for efficient, noiseless alerting, toil, and technical debt.

class SRE implements DevOps

• Provide strategic direction on and execute infrastructure, security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development process, tools for Chase Platform.
• Enable Automation as a Service with the workflow managed with Ansible play books.
• Enabling and Exposing to DevSecOps Concepts, tools and methodologies with various tech talks and presentation.
• Blue Green Deployment Planning and execution.
• Building automation using Python, JSON, Shell, PowerShell’s, Jenkins and Windows batch scripting.
• Working on Cloud Environment deployment process for CI and CD
• Responsible for Software Configuration Management (SCM) and release process and best practices.
• For New applications, working with development to get the requirements of application to on board to CICD process.
• Responsible to build a CICD Pipeline which have Software Security Tollgate that Perform Static and OSS Scan.
• Create and Manage Blue Green Deployments
• Manage and execute software releases and deployments for Java, Oracle, Sybase, ETL and Java Script applications running on Tomcat, Apache, WebSphere, IIS App and Web Servers.
• Handle the wide range of applications supported by groups responsible to execute database updates on different platforms.
• Work closely with the development teams who manage UI, middleware, and back-end code.
• Provide some extent of Subversion, GIT/Stash support for all different code sets.

Software and Cyber Security:

• Define and execute on core strategy for Application Security.
• Contribute to the success of Software Security Assurance Program by working with Application development (AD) managers, Application developers, and Information risk managers (IRMs) to deploy software security controls effectively.
• As Application Security Champions (ASC), responsible to help Software Development team to fix the Vulnerabilities identified from Static Scanning, Dynamic Scanning and OSS Scanning.
• Provide technical guidance to Management, direct reports, Security Operations and/or the lines of business relating to application security products and implementation.
• Responsible for onboarding and completing of Pentest for Applications in scope.
• Represent Application Security current state and future strategy to senior management.
• Provide technical inputs to management during proof-of-concept reviews for new security products.
• Manage and lead a team of engineers developing application security solutions across multiple products, platforms and lines of business.
• Identify, develop, retain & hire key talent into the Cybersecurity organization.
• Risk and Change:
• Lead efforts and participate in maintaining a strong governance structure for centrally managing Risk and Control.
• Lead efforts around Action Plan submission and remediation, ITRC break/remedy remediation; SSAP vulnerability management (Static, Dynamic, Pen Test, Open Source scanning); and provide ARC/ACA guidance.
• Assisting with the initial rollout of Service Now in conjunction with project team and implementation.
• Prepare and Submit Service-Now Request which include Implementation Plan, Test results, Task Activator Assignment and responsible to drive the end to end change management Practice.
• Work with AD Teams, Change Managers and Implementers to drive and close the Change without any Potential incident.
• Manage Incident Management with Service Now and configurations with ITPAM tool

Lead – Secure Software Delivery - for ODC employing 8000+ associates at multiple sites:

Constantly meeting and exceeding the expectations on Performance of Secure Software delivery Practice and Information Security.

Application Security Role

• Provide Clarifications / updates to GDC team with respect to Application Security
• Define and Ensure integrated secure software development life cycle is in practice
• Create awareness on guidelines for secure coding, code review
• Assessing the associates working on all the web based applications with respect to application security
• Conducting sessions on App sec framework
• Ensure that all the applications have undergone internal assessments before delivering to Customer
• Ensure no critical, high and medium vulnerabilities were persisting at the time of delivery
• Attending bi monthly calls on application security with Customer Application Security COE team and proliferating the same amongst the delivery team.
• Define the policies and procedures to ensure Customer Guidelines are met
• Constantly improve the SSD practice;
• Providing Sign Off
• Schedule and conduct Review Meetings
• Organizational Process Performance Review Metrics Collection, review and reporting
• Participating in AppSec Code of Excellence Fortnightly calls
• Ensuring the Performance Measures & Metrics are constantly meeting/exceeding the expectations.
• Accountable to log/update the risk mitigation and status for governance practices in compliance risk register
• Responsible to close the action items raised on InfoSec practice from OPPM/ Steercomm.
• To log an incident relevant to their practice.

Assessments:

• For application code that is provided by a third party, procedures are in place for ensuring that the code is free from malicious code.
• Application code has been reviewed for security flaws, backdoors and malicious code.
• Applications are independently evaluated or certified and providing Sign Off on the Internal Assessments.
• Reviewing Coding as per the App Sec Checklist in all phases of SDLC.

Reporting:

• Provide inputs and Participate in the Steering committee Review Meetings.
• Metrics Collection for MIS.
• Provide vulnerability metrics.

Auditing:

• Identifying the Improvement opportunities to improve the Secure Software Delivery Practice.
• Escalate to Delivery Team, in-case of any deviations to process.
• Raise Incidents in-case of deviation to the process.

Client Interaction:

• Sharing Work report in Client portal.
• Tracking & Monitoring the applications in ODC.
• Interacting with the client and other vendors to define and design the best practices for secure coding.