Priya Krishnamoorthi
Chennai
Summary
Experienced professional with a background in Presales automation consulting, IT operations, and successful project delivery. Proficient in identifying client needs, developing tailored solutions, and effectively communicating technical concepts to diverse audiences. Skilled in optimizing processes, enhancing efficiency, and ensuring project success through collaborative teamwork. Seeking opportunities to leverage my expertise in Presales and IT operations to contribute to the growth and excellence of a dynamic organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Solutions Consultant
Cprime Inc.
Chennai
02.2025 - Current
- Understand client requirements and design tailored solution proposals.
- Collaborate with sales and technical teams to align offerings with business needs.
- Create and deliver compelling product demos and presentations.
- Respond to RFPs/RFIs with accurate, value-driven content.
- Support deal closure by addressing technical and functional queries.
Solutioning Manager
Freyr Global Regulatory Solutions
Hyderabad
07.2024 - 02.2025
- Engage potential clients in the pharmaceuticals and healthcare sectors to provide customized product demonstrations for regulatory activities, including document submissions, labeling, artwork, and compliance requirements.
- Responsibilities include addressing client inquiries, delivering budget estimates, and coordinating proposal documentation, such as Statements of Work (SOW), SaaS agreements, and NDAs, to support the onboarding process.
Pre-sales CoE - Technology Lead
Cognizant
Chennai
06.2022 - 07.2024
- Part of Cognizant's Global Solutions Architecture -GSA team.
- Job role activities related to debt analysis, process optimization, and automation technology implementation.
- It involves working closely with various teams and stakeholders to propose solutions for requests for proposals (RFPs) and requests for information (RFIs).
- Key activities include conducting interviews with business users, analyzing business processes, and summarizing findings for presentations.
- Problem-solving skills are applied to resolve operational issues, and annual operational costs are forecasted based on business requirements.
- Collaboration with stakeholders helps define project objectives, and customer needs are translated into project scope.
- Gap analysis is performed to identify areas for improvement, and customized reports are created to present data visually.
- Maintain, develop, & operate solutioning methods and tools by enabling adoption these assets.
Senior Systems Engineer
Cognizant
Chennai
12.2019 - 06.2022
- Implementation of ITIL methodology to optimize business processes, involving collaboration with clients for software and hardware solutions.
- It also includes the creation of manuals and training sessions to educate colleagues on new systems.
- The role encompasses assisting employees with remote network issues, improving troubleshooting processes, and enhancing communication between support teams and end-users.
- Additionally, helpdesk services and support are delivered to customers, and system configurations, mappings, and processes are documented.
- Root cause analysis is conducted to provide resolutions for production issues.
Sr. Technical Associate
Tech Mahindra
Chennai
04.2018 - 09.2019
- Effectively resolved a wide range of technical issues across multiple systems and applications for customers in various time zones.
- This involved assisting customers in identifying issues and explaining solutions to restore functionality.
- I collaborated with supervisors to escalate and address inquiries, translating complex technical problems for non-technical users.
- Utilizing ticketing systems, I managed support requests and documented interactions for future reference.
- Additionally, I installed, configured, and maintained operating systems, applications, and network connections.
- My role included diagnosing and troubleshooting hardware, software, and network issues, patching software for security, and helping streamline repair processes for consistent support actions.
Social Worker
Global Network for Equality
01.2017 - 03.2018
- Conducted interviews with clients, families, and groups to assess their situations and identify limitations and issues, subsequently implementing tailored services to address their needs.
- I played a crucial role in developing new coping mechanisms and behavior modification techniques.
- Additionally, I collaborated with multidisciplinary teams to formulate treatment plan strategies, ensuring comprehensive and continuous care for individuals under our care.
Fundraiser
Home Fundraising
Birmingham
03.2016 - 05.2016
- Worked with Macmillan Cancer Support and Bernardo's Children's Charity, creating effective fundraising strategies to maximize donations and achieve fundraising goals.
- Conducted donor research and executed targeted marketing campaigns to engage potential supporters.
Support Engineer
CSS Corp Solutions
Chennai
10.2012 - 10.2014
- Delivered L1 support to North American and European users in a 24/7 uptime environment, frequently adjusting my shifts to accommodate different time zones.
- This involved upgrading operating systems and software to ensure compatibility with various programs.
- I collaborated with other departments to implement system-wide improvements and implemented technical solutions to enhance customer satisfaction.
- Additionally, I monitored systems in real-time and promptly addressed any errors that occurred.
- I maintained detailed documentation of technical issues and solutions to track history and keep accurate logs.
- My role included diagnosing and troubleshooting hardware, software, and network issues, as well as providing technical assistance to customers over the phone.
- Furthermore, I configured and tested new software and hardware to ensure seamless operation.
Education
PG Diploma - Molecular Biology
Coventry University
Coventry09.2016
Bachelor of Science - Microbiology
Madras Christian College
Chennai05.2012
Skills
- ITIL
- ITSM
- Agile Methodologies
- Automation methods -ITPA
- RPA
- AIOPS
- MLOPS
- Debt analysis
- Current market tool suggestions - ITSM
- Automation
- Observability
- Monitoring
- Solutioning
- Pre-sales consultation
- Team management
- Service delivery operations
- Cloud services
- AWS cloud
- Usecase identification
- Workflow creation
- Contextualization
- Content curation
- Editorial activities
- Data/Repository maintenance
- Interpersonal skills
Certification
- Licensed AWS Cloud Practitioner, 05/01/22
- Licensed ITIL Foundation Certificate in IT Service Management, 01/01/20
- Microsoft Certified: Azure AI Fundamentals, 01/01/22
- Gen AI, Cognizant, 09/01/23
- External Training on Resolve, Datadog, Moog soft - Cognizant Affiliated, 08/01/23
Additional Information
Open to learn.
Languages
- Tamil, Fluent
- English, Fluent
Timeline
Senior Solutions Consultant
Cprime Inc.
02.2025 - Current
Solutioning Manager
Freyr Global Regulatory Solutions
07.2024 - 02.2025
Pre-sales CoE - Technology Lead
Cognizant
06.2022 - 07.2024
Senior Systems Engineer
Cognizant
12.2019 - 06.2022
Sr. Technical Associate
Tech Mahindra
04.2018 - 09.2019
Social Worker
Global Network for Equality
01.2017 - 03.2018
Fundraiser
Home Fundraising
03.2016 - 05.2016
Support Engineer
CSS Corp Solutions
10.2012 - 10.2014
PG Diploma - Molecular Biology
Coventry University
Bachelor of Science - Microbiology
Madras Christian College