ISRAEL J
Chennai
Summary
Dynamic professional with extensive experience at Amazon Development Center, excelling in vendor success and team management. Proven track record in invoice validation and risk management, driving process optimization. Adept at fostering strong supplier communication, ensuring seamless operations, and enhancing team performance to meet business objectives.
Overview
13
13
years of professional experience
Work History
Senior Associate (German)
Moldmasters Pvt Ltd
coimbatore
12.2025 - Current
- Managed supplier communication, primarily with Germany, to resolve invoice discrepancies and validate financial details.
- Conducted bank detail verification and confirmation calls with vendors for secure payment processing.
- Coordinated efforts with accounts payable and receivable teams to facilitate invoice processing and issue resolution.
- Handled escalation cases by collaborating with internal stakeholders and external suppliers for timely closure.
- Maintained comprehensive documentation of calls, confirmations, and updates for audit readiness.
- Supported financial operations by validating invoices and resolving billing mismatches.
DPA - German
Williams Lea
chennai
04.2025 - 06.2025
- Processed and verified financial and client documentation for Deutsche Bank, ensuring compliance with internal guidelines.
- Executed data validation and document checks to uphold high-quality standards.
- Managed German-language documents while adhering to region-specific compliance requirements.
- Maintained confidentiality and complied with data protection standards when handling sensitive financial information.
Lead - operations (Walmart Project)
Coforge Pvt Ltd
Chennai
04.2024 - 03.2025
- Handling Daily Volumes Inflow & Allocation and allocate resources effectively to ensure timely completion and avoid bottlenecks.
- Oversee team performance and allocate responsibilities based on individual strengths and project needs.
- Ensure seamless integration of new products, updates, or changes to the catalog, adhering to business requirements.
- Lead and manage model validation efforts to ensure predictive models meet performance standards.
- Collaborate with data scientists and stakeholders to refine models based on validation.
- Drive AI and machine learning initiatives to enrich data, processes, and decision-making.
- A premier organization engaged in IT services and consulting.
CATALOG LEAD- German
Amazon Development Center
Chennai
05.2021 - 06.2022
- Accountable for maintaining metrics, knowledge sharing, team enhancement, and meeting SLA requirements.
- Conducted business process analysis, managing change operations, and risk management.
- Part of the Tier-1 escalation management team dealing with high-stakes escalations, brainstorming, and developing solutions.
- A leading online marketplace.
SENIOR CATALOG ASSOCIATE - German
Amazon Development Center
Chennai
05.2018 - 06.2021
- Onboarded a new skillset for Amazon Vendor Management and trained associates.
- Data analysis to fix issues related to escalations and metrics.
- Assisted 200+ vendor queries on Logistics, Supply chain, and imaging issues.
- A leading online marketplace.
CATALOG ASSISTANT- German
Amazon Development Center
Chennai
04.2015 - 04.2018
- First associate to be cross-trained on Catalog, PO and Imaging SOP's.
- Onboarded Imaging SOP and cross-trained 50+ associates, leads, and managers across nodes.
- Assisted vendors on contracts, pricing, and merchandising of products.
- A leading online marketplace.
Associate consultant level 1
Sutherland
Chennai
07.2013 - 08.2014
- Leveraged customer service expertise in roles with Amazon.co.uk and AirIndia.
- Successfully addressed customer inquiries and concerns, consistently delivering effective solutions.
- Proficiently managed both inbound and outbound calls.
- An outsourcing and technology services company.
Education
B.Sc - Statistics
Madras Christian College
Chennai, Tamil Nadu09-2013
Higher Secondary -
New Prince School
Chennai, Tamil Nadu01-2009
Skills
- Retail Business
- Vendor management
- Team Management
- Invoice validation
- Supplier communication
- Risk management
- Customer relationship management
- Attention to detail
- Amazon Catalog management
Accomplishments
Maintained customer response metrics consistently above 92%, created and implemented new SOPs, and successfully resolved vendor escalations.
Languages
German, Advanced
Timeline
Senior Associate (German)
Moldmasters Pvt Ltd
12.2025 - Current
DPA - German
Williams Lea
04.2025 - 06.2025
Lead - operations (Walmart Project)
Coforge Pvt Ltd
04.2024 - 03.2025
CATALOG LEAD- German
Amazon Development Center
05.2021 - 06.2022
SENIOR CATALOG ASSOCIATE - German
Amazon Development Center
05.2018 - 06.2021
CATALOG ASSISTANT- German
Amazon Development Center
04.2015 - 04.2018
Associate consultant level 1
Sutherland
07.2013 - 08.2014
B.Sc - Statistics
Madras Christian College
Higher Secondary -
New Prince School