Itika Srivastava
Varanasi
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Diligent BA with solid background in Salesforce business analysis. Demonstrated expertise in data analysis and stakeholder management, ensuring project success and client satisfaction.
Recently completed a certification course of Digital marketing and analytics so as to grow and utilize analytics skill in Digital marketing domain as well.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application Development Specialist
Accenture
08.2022 - Current
- Increased resource efficiency by analyzing detailed business requirements.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Managed 4 projects at a time in the previous organization.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Enhanced user experience on project by analyzing user feedback and implementing necessary adjustments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Worked closely with clients throughout the development process to gather feedback, ensuring that final products met their expectations.
Business Analyst
Algoworks Technologies
08.2019 - 05.2022
- Requirement Gathering through Client meetings, Creation of the various documents – Use cases, user stories and User manual, UAT demonstration to client, collaborating with QA for testing of the application.
- Regular meetings and discussions with client and Internal team to discuss the status of the project and functioning
- Worked as QA in this project, Responsibilities includes providing full QA support to the team, working on the tickets assigned in Jira and updating the test results, Regular calls and one on one meetings with clients to report and discuss the bugs or issues and trying new methods or flows for testing.
- Provided technical support for troubleshooting analytics and reporting issues.
- Managed 4 projects together at the same time.
Service Desk Analyst
NTT Data services
01.2018 - 07.2019
- Worked as part of IT Service Management team supporting an US based client
- Responsibilities include coordinating between support groups and end users during unplanned outage
- Initiating and taking ownership of high severity Incidents and following up until issue is resolved
- Work closely with Change Management team on instances when end user feedback is required after implementation of Change request
- This involves real time co-ordination during Emergency change
- Managing access provisioning, email access on Phone through ActiveSync, VPN access for End users
- Act as remote desktop support for Remote users that work from home or offsite locations
- Managed more than 5 to 6 critical incidents in a day
- Worked effectively in fast-paced environments.
Technical Systems Analyst
Wipro Ltd
10.2016 - 01.2018
- Providing technical support to small and medium size enterprises for a UK based internet service provider
- Logging on to various networking devices for initial troubleshooting, creating and documenting ticket before assigning it to L2 Network team
- Checking network lines and engaging third party vendors to fix physical fiber optic lines
- Following up with vendors to make sure tasks are accomplished on a timely basis
- Working on Siebel, BMC Remedy and Sales Force to document and assign tickets to both onsite and offsite support groups and engineers
- Timely updating case notes as per the findings of the resolver groups
Education
Class 10th -
Sunbeam School
Varanasi04.2009
Class 12th -
Sunbeam School
Varanasi03.2011
Integrated BTech + MTech - Electrical Engineering
Gautam Buddha University
Greater Noida, India06-2016
Skills
- Project Management tools: Jira , Confluence ,Basecamp , Asana , Azure DevOps
- Agile methodology
- Salesforce administration
- Requirements gathering
- Service cloud implementation
- Salesforce Sales cloud
- Business analysis
- Teamwork and collaboration
- Problem-solving , Time management , Critical thinking
- Business process improvement
- Documentation
- Project management
- Backlog grooming
- User story creation
Projects
Minor Project on Heart rate measurement using Finger Tip, 2015, GBU, Gr.Noida M.Tech Dissertation, Blood Pressure control technique using PID and Fuzzy controller
Disclaimer
I hereby declare that the information contained above is true and to the best of my knowledge.
Personal Information
- Father's Name: Mr. Aseem Kumar
- Mother's Name: Mrs. Madhuri Srivastava
- Date of Birth: 03/06/93
- Nationality: Indian
Certification
- Digital Marketing and Analytics ISB Hyderabad 2023 Sept
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Application Development Specialist
Accenture
08.2022 - Current
Business Analyst
Algoworks Technologies
08.2019 - 05.2022
Service Desk Analyst
NTT Data services
01.2018 - 07.2019
Technical Systems Analyst
Wipro Ltd
10.2016 - 01.2018
Class 10th -
Sunbeam School
Class 12th -
Sunbeam School
Integrated BTech + MTech - Electrical Engineering
Gautam Buddha University
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