Iyyannagari SIVA THEJA

• Kept transportation operations in compliance with company, legal and safety requirements.
• Investigated incidents involving damaged cargo or accidents involving company vehicles or personnel.
• Monitored driver to ensure compliance with safety regulations and company policies.
• Assessed customer needs and provided customized solutions for freight transport requirements.
• Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
• Handled emergency situations calmly and effectively.
• Constantly identifying opportunities to develop team performance.
• Developing performance metrics to drive best supply chain business results.
• Identifying business impacts of trends and making data backed decisions.
• Escalating problems or variances in the information and data to the relevant teams and following through on resolutions.
• Pulling data from numerous databases using excel, access, sql and other data management systems to perform reporting and analysis, as needed.
• Performing ad-hoc reporting and analysis as per requirements.

• Best employee of the year award(2021 & 2022).
• Used to work according to business needs.
• Strong Team Management Skills.
• Monitor team performance.
• Satisfy partners with excellent oral and communication skills.
• Applying quick strategy planning skill to meet daily and monthly goals of the business.
• Facility management.
• Managed 400+ employees (office staff, security guards and clients), even during Corona virus period.
• Used to directly deal with clients from deal closing to service delivery.
• Consulted with customers regarding needs and addressed concerns.
• Recorded details of all inquiries, complaints, and comments.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Monitored monthly customer service metrics for each customer service associate.
• Processed customer account changes with proprietary software.

Grade: 8.81

Grade: 8.69

Grade: 8.5