IZHAR AHMED CHAUDHARI

• Led the migration of Dynamics CRM from on-premises to Microsoft Cloud, ensuring seamless transition and data integrity.
• Built custom plugins and workflows in C# to automate complex business logic and enhance CRM functionality.
• Enhanced user experience by customizing the UI using JavaScript and ribbon commands for intuitive interactions.
• Developed custom APIs for background automation and integration with internal systems, improving operational efficiency.
• Created Power Automate flows for record approvals, notifications, and task automation, reducing manual workload.
• Integrated CRM with internal systems using Microsoft Graph API, enabling real-time data exchange and automation.
• Migrated large datasets from Oracle/SQL into Dynamics 365 using KingswaySoft (SSIS), ensuring high performance and accuracy.
• Designed real-time dashboards and summaries using FetchXML and custom views to support data-driven decisions.
• Handled user role assignments, permissions, and provided day-to-day CRM support and troubleshooting.
• Acted as a bridge between business stakeholders and development teams, ensuring successful deployment and user adoption.

• Led the migration of Dynamics CRM from on-premises to Microsoft Cloud, ensuring minimal downtime and data integrity.
• Designed and developed custom entities, workflows, and plugins to extend CRM functionality post-migration.
• Integrated CRM with internal systems using Microsoft Graph API for seamless data flow and automation.
• Migrated large datasets from Oracle/SQL into Dynamics 365 using KingswaySoft (SSIS), optimizing performance and accuracy.
• Developed real-time dashboards and summaries using FetchXML and custom views to support business intelligence.
• Automated business processes using Power Automate, reducing manual tasks and improving operational efficiency.
• Customized forms, views, and business rules to align with evolving business requirements.
• Acted as a bridge between business stakeholders and technical teams, ensuring successful deployment and user adoption.

Supported CRM and internal applications related to invoice discounting.

Assisted with UAT and provided post-release support.

Coordinated with development teams for resolution of technical bugs.

• Delivered L1/L2 support for Microsoft Dynamics 365 CRM users, addressing functional and technical issues across modules.
• Resolved system-related issues, performed root cause analysis, and ensured timely ticket closure within SLAs.
• Conducted user training sessions and created documentation to improve CRM adoption and reduce recurring queries.
• Supported data validation, cleansing, and migration activities to maintain CRM data integrity.
• Managed user roles, security configurations, and access controls in compliance with organizational policies.
• Collaborated with IT and business teams to test and implement CRM enhancements and updates.

• Handled basic CRM support tickets, resolving user issues efficiently and escalating complex cases when necessary.
• Provided end-user training on CRM functionalities, improving user adoption and system utilization.
• Maintained detailed logs of CRM activities and support interactions for audit and tracking purposes.
• Configured and managed user access rights, ensuring secure and role-based access to CRM modules.
• Collaborated with cross-functional teams to identify and implement CRM improvements.
• Assisted in data cleanup and validation to maintain CRM data integrity.
• Supported CRM upgrades and testing, ensuring smooth transitions and minimal disruption to users.