Jagadeesh Kumar
PMO / Scrum Master
Chennai
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
11
11
years of professional experience
Work History
PMO/Scrum Master
Cognizant Technology Solutions
01.2022 - Current
- Developed and maintained multiple JIRA dashboards to track release progress, defect trends, and delivery timelines, ensuring leadership visibility into release health.
- Conducted data analysis on defect reports across environments, driving timely resolution through structured follow-ups with QA and development teams.
- Oversaw end-to-end release and defect tracking, identifying risks, and implementing mitigation strategies that improved release predictability.
- Facilitated war room sessions and Go/No-Go calls, enabling informed decision-making on high-severity issues.
- Published post-release reports and performance summaries, highlighting KPIs, blockers, and continuous improvement opportunities.
- Championed agile best practices by coaching POCs, developers, and testers on effective JIRA usage and agile processes.
Scrum Master/Senior Product Expert
FULL Creative Pvt Ltd
01.2018 - 01.2022
- Coordinated with the Dev team and Product Owner through sprint meetings.
- Facilitated and organized project planning, daily stand-up meetings, reviews, retrospectives, sprints, release planning, and other Scrum-related meetings.
- Coaching team members on Agile principles, providing general guidance on the methodology, and working with cross-functional teams to satisfy stakeholders' requirements.
Catalog Associate
Amazon Development Centre India Pvt. Ltd
01.2015 - 01.2018
- Partnered with stakeholders to gather requirements, facilitating order management and vendor support.
- Collaborated with vendors and cross-functional teams to execute product feature implementations within sprints.
Education
Bachelor of Arts - Computer Applications
SRM University
01.2015
Skills
- JIRA
- Smartsheet
- ServiceNow
- Microsoft Office Suite
- Google Workspace
- Slack & Microsoft Teams
- Program Management
- Agile and Scrum Practices
- Presentation skills
- Teamwork and collaboration
- Continuous improvement
- Team leadership
Timeline
PMO/Scrum Master
Cognizant Technology Solutions
01.2022 - Current
Scrum Master/Senior Product Expert
FULL Creative Pvt Ltd
01.2018 - 01.2022
Catalog Associate
Amazon Development Centre India Pvt. Ltd
01.2015 - 01.2018
Bachelor of Arts - Computer Applications
SRM University
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