Sports
JAGADEESH REPALLI
Head Operations
Hyderabad,Hyderabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Head of Operations
BeeS Software Solutions Private Limited
Hyderabad
08.2022 - Current
- Managed a team size of 70 members that includes Development, Support, Marketing, and Administration
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce attrition rate.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Techno Marketing Manager
BeeS Software Solutions Private Limited
Hyderabad
04.2021 - 07.2022
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Interact with academic experts to strengthen the tools effectively
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Managed a team size of 3 members and improved the sales achievement 4 times higher than previous financial year
- Performed market segmentations, targeting and positioning for each product line.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Improved website visibility through development and implementation of SEO strategies.
Techno Marketing Executive
BeeS Software Solutions Private Limited
Hyderabad
08.2018 - 03.2021
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed and presented technical and non-technical marketing presentations, and making aware of the product through different channels.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Consulted with product development teams to enhance products based on customer interest data.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Software Engineer
NuSecond Technologies Private Limited
Bangalore
04.2016 - 10.2017
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
- Worked on Zero Touch Automation Project which consists multiple applications using HP Load Runner.
- Built automated test scripts to handle repetitive software testing work.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Documented testing procedures for developers and future testing use.
Value Banker
ICICI Bank
Bangalore
01.2013 - 08.2015
- Continually boosted branch production and revenue consistently meeting all monthly and quarterly sales goals.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Analyzed customers' financial information to deliver personalized account guidance.
- Implemented strategies to increase customer retention, enabling investment growth.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Adapted products and services to suit customers' changing financial circumstances.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Complied with established internal controls and policies.
- Conducted financial due diligence on potential investments and acquisitions.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
Process Associate
Quiscent Technologies
Chennai
06.2011 - 05.2012
Education
Bachelors in Technology - Biotechnology
Godavari Institute of Engineering & Technology
Rajahmundry,Andhra Pradesh 09.2006 - 04.2010
Post Graduation Diploma in Banking Operations - Banking And Operations
IFBI
Bangalore, India 07.2012 - 12.2012
Skills
Product development
Business Development
Effective leader
Relationship building
Interests
Cooking
Travelling
Achievements
Received Best Employee of the Year Award for the financial Year 2021 - 2022
Receive Best Employee of the Month Award 3 times during the financial year 2021 - 2022
Timeline
Head of Operations
BeeS Software Solutions Private Limited
08.2022 - Current
Techno Marketing Manager
BeeS Software Solutions Private Limited
04.2021 - 07.2022
Techno Marketing Executive
BeeS Software Solutions Private Limited
08.2018 - 03.2021
Software Engineer
NuSecond Technologies Private Limited
04.2016 - 10.2017
Value Banker
ICICI Bank
01.2013 - 08.2015
Post Graduation Diploma in Banking Operations - Banking And Operations
IFBI
07.2012 - 12.2012
Process Associate
Quiscent Technologies
06.2011 - 05.2012
Bachelors in Technology - Biotechnology
Godavari Institute of Engineering & Technology
09.2006 - 04.2010