Jagdeep Vishwa Prashanth B

• Associate manager for Network operation center.

June 2021 - till date
Managed services/NOC Bangalore

Key Qualifications & Responsibilities

• With 2+ years experience as a Associate manager and managing 16 members team and improving the effectiveness of daily operations.
• Ensured safe work environment for team members and supporting customers for 24/7.
• Collaborated with engineering teams staff to resolve higher level issues.
• Directed the daily workflow and checklist in every shift to ensure no deviations and delay in daily operations.
• Involving in customer meeting and maintain professional relationship and presenting them with monthly repotrs and challeges and setting a process to overcome the repeated issues.

Key Achievements

• Successfull in hiring and setting up a pilot batch for new projects.
• Earned employee satisfaction score of 9.9/10 based on yearly team surveys.
• Increased on-time deliveries to clients .

Team Lead
Aug 2017–December 2021
Technology operations Bangalore

Key Qualifications & Responsibilities

• Monitoring the ticket queue and ensure work is evenly distributed to all techs in shift.
• Handling critical/ P1 tickets to make sure no misses and delays in process and keep the updates in detail.
• Hosting/participating in a bridge call and assist to keep all higher level team and management to inform about the latest updates.
• Taking care of team members working in shift. Preparing shift schedule and preparing the shift report on daily basis.
• Update and follow up tickets in accordance to SLA(Service Level Agreement requirements)
• Worked on WAN, LAN and wireless issues. Hands on experience with Aruba controllers and access points, Cisco ISR and catalyst switches, Fortigate and ASA firewalls.
• Training the new joiners.

Key Achievements

• Awarded as the best Lead for 2019
• Prepared documents which helped in stremlining and optimizing the alerts.
• Presented the detailed observation on tools usage and challenges and worked to relove with the help of AI team. Which reduced more manual task and dedicated resource.

IT Specialist Datacenter & Network Operation
April 2015 - April 2017
Managed services Bangalore

Key Qualifications & Responsibilities

• Monitoring all the IT devices CPU utilization, physical status,filesystem utilization, interface status, traffic flow, network outages and circuit outages which are connected globally through Nimsoft, solarwinds, Logic monitor and truView monitoring tool.
• Monitoring and Scheduling Backup of windows and Unix server using HP dataprotector and Veeam tool.
• Scheduling and monitoring batch jobs in SAP.
• Backing up the IOS, Running and start-up configuration and Complete Network switch configurations, Firmware updates of routers and switches on a regular interval.
• Configuring and troubleshooting related to VLAN, Layer1 issues, ipsec Site to Site VPN and DMVPN.
• Knowledge of Routing Protocols such as RIP, OSPF, EIGRP and BGP.
• Knowledge of implementation of Routing protocols and Access control lists.
• Gain access to customer network (On call) and remotely to help troubleshoot live critical network issues.
• Prepared documentation and Visio diagrams that describe in detail the network infrastructure - used to enhance the productivity of the
  Network Operations Center NOC

Network Engineer
Aug 2012–April 2015
Network operations Bangalore

Key Qualifications & Responsibilities

• Responsible to monitor and manage network performance across Bangalore international airport.
• Configuration and installation of Avaya and Cisco devices. experience in handling large campus network consisting of approximately 18000 nodes, 463 Access switches (AVAYA 3510/4850/5650, Nortel 5520/5530,CISCO 2960/3650) , 11 core switches (AVAYA ERS 8600, AVAYA VSP 9600), Cisco Routers ( 1800, 1900, 2800, 7200 Series), Aruba Controller(Aruba 6000) with 400+ Access Points( Aruba AP-125/135/175).
• Taking Automated Backup and of all Routers, Switches using Sys log.
• Good Exposure on IOS up gradation/installation on Cisco Routers, Avaya and Cisco Switches.
• Knowledge of Layer 2 technologies such as LACP, STP, RSTP, VLAN,802.1p,VTP, MLT,SMLT,HSRP.
• Knowledge of Routing Protocols such as RIP, OSPF, EIGRP and BGP.
• Knowledge of implementation of Routing protocols and Access control lists.
• Knowledge of Planning and Deployment of IP Addresses.
• Configuration of static and dynamic routing protocols (RIP, OSPF, EIGRP) on Cisco routers
• Responsible for understanding and reviewing point of action for planned and unplanned changes to supported network / infrastructure.

WIFI –Executive
August 2011 - August 2012
Managed services, Bangalore

Key Qualifications & Responsibilities

• Responsible for enterprise wireless LAN administration and installing accesspoints and configuring switch and SSID.
• Monitored performance of wired and wireless networks to maximize operations.
• Attending sites for wifi issues and installing extending wifi signals if required by installing dlink, aruba accesspoints and configuring accesspoint and there SSID's and authentication password.
• Hands on experience in Cisco controllers to validate the accesspoints and MAC address learnt on controllers.