Jagdish Singh
Operations Manager
Hyderabad
Summary
Results-driven Logistics Coordinator with expertise in adapting to evolving logistics technology and optimizing shipping processes. Strong focus on customer support and effective problem-solving ensures high client satisfaction and adherence to quality standards for timely deliveries.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Step Up Deputy Cluster
Zepto Pvt Ltd
04.2026 - Current
- Managed operations of 4 dark stores, with avg. OPD 2500, ensuring accurate picking, on-time dispatches, optimal inventory availability, and efficient put away processes.
- Reduced shrinkage by identifying stores with high inventory adjustments and implementing actions based on pareto analysis.
- Managed team of over 150 DHs (on-role and off-role) and 200-250 last mile fleet, overseeing payout processes.
- Analyzed overall cost per order (CPO) and developed plans for reduction, executing initiatives for improvement.
- Identification of inventory critical areas to reduce inventory blockage and reduction of damages & FC cancellation due to overstocking. Damages got reduced to 0.45 CPO against the target of 0.7 CPO.
- Mentored store teams and implemented OPH-based workforce planning for productivity and SOP adherence
- GRN process for stocks from MH, where D2S of stock reduced to 6 hrs which usually trends at 8 hrs.
- Monitored DH metrics and customer metrics to maintain zero breaches during inbound and outbound processes.
Store Deputy Delivery Hub manager
Zepto Pvt Ltd
09.2025 - 03.2026
- Operating Two dark stores with average OPD of 3000.
- Supervised hub operations, ensuring seamless coordination between inbound logistics and order fulfillment.
- Managing stock levels, monitoring inbound/outbound flow, and maintaining inventory accuracy with minimal shrinkage.
- Oversaw delivery rider dispatch and performance tracking, achieving on-time and efficient last-mile delivery.
- Planning shifts, coordinating teams, and ensuring staff productivity and discipline.
- Identified process improvement opportunities, implementing changes that enhanced operational efficiency and reduced costs.
- Analyzing hub performance metrics and taking actions to ensure optimal performance and efficiency.
- Ensuring consistent customer service and contributing to a strong customer experience.
SR Store Shift In charge
Zepto Pvt Ltd
04.2025 - 08.2025
- Operated 2 dark stores with an average OPD of 2000, facilitating timely order processing.
- Ensuring smooth and efficient store operations, including order fulfillment, picking, packing, and distribution to riders.
- Overseeing inventory levels, minimizing waste, ensuring accurate stock records, and implementing efficient replenishment processes
- Ensured smooth store operations by coordinating order fulfillment, picking, packing, and distribution to riders.
- Planned and rostered manpower to maintain adequate staffing levels during shifts, supporting operational efficiency.
Store shift In charge
Zepto Pvt Ltd
04.2023 - 03.2025
- Managed store operations for both first mile and last mile logistics.
- Assigning work for associates and solving issues immediately. Managing the dispatching of prepared orders for delivery, coordinating with carriers and logistics partners.
- Ensuring customer delight and promptly addressing customer escalations.
- Implementing quality control measures to ensure accurate order picking, proper packaging, and adherence to quality standards.
- Implementing efficient picking strategies to minimize travel time, optimize order fulfillment, and reduce errors
- Ensuring strict adherence to Standard Operating Procedures (SOPs).
- Conducted training sessions for delivery personnel and gathered customer feedback to enhance service quality.
- Reported deviations and issues to stakeholders and facilitated resolution efforts.
- Conducting sessions for delivery boys and taking feedback from customers while delivering the order.
- Ensuring riders wear company t-shirts and use company bags to control in-transit damage.
- Ensured strict compliance with standard operating procedures to maintain operational consistency.
- Ensure ZERO Pendency of shipments on the floor and system as well.
Education
Bsc -
Maharaja Agrasen Himalayan Garhwal University (MAHGU)
Dehradun06-2024
Intermediate - undefined
Subodh vidya mandir
Jalor06-2021
Skills
- Project management
- Team Performance Management
- Leadership
- Problem Solving
- Time Management
- Computer Literacy
- Customer Service
Timeline
Step Up Deputy Cluster
Zepto Pvt Ltd
04.2026 - Current
Store Deputy Delivery Hub manager
Zepto Pvt Ltd
09.2025 - 03.2026
SR Store Shift In charge
Zepto Pvt Ltd
04.2025 - 08.2025
Store shift In charge
Zepto Pvt Ltd
04.2023 - 03.2025
Intermediate - undefined
Subodh vidya mandir
Bsc -
Maharaja Agrasen Himalayan Garhwal University (MAHGU)