JAGJEET SINGH

• Company has closed its operation from India, now assisting Crosscoop India Private Limited for their liquidation and successful exit from India.

• Started the new business vertical of Japan with offshore support from India with the P&L of $1.2 Million.
• Developed a strategic partnership with Adobe Japan as a trusted Individual advisor from India for Commercial Clients as well as Green Field accounts.
• Understanding and Creating of SOPS to manage all the work remotely from India.
• Drive net new specific services bookings by identifying and closing professional services engagements.
• Develop and maintain an active pipeline of forecasted deals to meet monthly, quarterly and annual quota objectives with Account Planning, Customer Relationship Management and Contract Management.
• Work closely with Clients to develop a mutual plan on how Adobe Japan can help and transform their business to the digital domain.
• Accountable for entire sales cycle starting from negotiations, contracting to approval process.
• Partner closely with Adobe internal teams of (Executives, Support, Legal, Delivery, Deal Desk) and co-own the development and management of the project.

• Closely worked with Japan Team assisted them during new centre opening, decision-making process by compiling market study, reports to suggest corrective action and take a lead to open a new office and run the business smoothly.
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Kept all campaigns and marketing collateral in line with branding and focused on target consumers. Devised marketing plans using digital strategies, print advertising and word of mouth tactics.

• Built relationships with customers and community to establish long-term business growth in India and Southeast Asia.
• Monitored sales team performance, analyzed sales data and reported information to Managing Directors.
• Worked with senior leaders to determine marketing priorities.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Owned all aspects of sales planning, development, and team and account management.
• Hired number of sales representatives over long period to ensure that we are meeting the targets.
• Sold products by developing relationships with network of India Japan corridor professionals.

• Managed marketing research projects that improved business strategy through consumer insights.
• Identified effectiveness and impact of marketing initiatives through tracking and analysis.
• Worked with senior leaders to determine marketing priorities.
• Maintained up-to-date knowledge of serviced office trend and performed competitor analysis.
• Surpassed growth targets and revenue projections by 20% on top of actual numbers.

• Organized and oversaw business portfolio bringing in 10% of extra revenue objective in one financial years.
• Boosted sales from cold calling to target audience through right channels partners and association with Industry aggregators from Break even to 80% with an increased revenue of 20% Year on Year.
• Applied consultative selling techniques to prospect senior management to close business in few meetings.
• Consulted with product or package development teams through Southeast Asia to enhance the product.

• Coordinated with Japan sales team for innovative strategies to accomplish marketing objectives and boost long-term profitability or India Operations.
• Developed and implemented favorable pricing structures with right balancing the discounting and objectives against targeted clients. Consistently exceeded quotas through penetration of new accounts, negotiated, prepared and signed contracts with newly acquired clients.
• Reached out to potential customers via telephone, email and in-person inquiries.

• Attended training programs to improve professional & technical knowledge and interpretation skills to C level executives.
• Completed precise translations of official documents with correct words and phrasing to meet legal & factory standards including SOP's.
• Proofread, edited and improved documents of different sizes.
• Maintained message content, tone and emotion as closely as possible, conducted research, gathered information from multiple sources and presented results.
• Collaborated with Japan Overseas production department to check the business traveler schedule and prepare for opening meetings and ensure that he meet his targets and education slab to the locally engaged staff and Managers.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Created plans and communicated deadlines to ensure projects were completed on time.
• Managed team of ten employees, overseeing hiring new interpreters, training, and their professional growth within the company.

• In-bound customer service for ORANGE mobile network service provider in United Kingdom.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Responded to customer comments and questions via LiveChat during shifts.
• Resolved concerns with products or services to help with retention and drive sales.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Generated new and repeat sales by offering timely product, service and technical information.
• Answered over 200 calls per shift to meet fast-paced call center demands.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Contributed to company achieving and holding industry-leading customer service ratings.

• Handled 100 outbound and inbound calls daily with goal of collecting owed debt, American Express Credit Card holders.
• Recorded all information regarding financial status of customers.
• Counseled debtors on payment options and arranged installment agreements.
• Helped clients plan payoffs for home equity, mixed-use and multi-family loans with the help of documents and portfolios for collections accounts. Used probing techniques to determine debtors' reasons for delinquency.
• Trained new team members on scripts, company services and collection strategies. We used scripted conversation prompts to convey current account information and obtain payments in full.

• Participated in team-building activities to enhance working relationships. Formulated focused and individualized resolutions aimed to peacefully settle disputes.
• Drove operational improvements which resulted in savings and improved profit margins. Identified issues, analyzed information and provided solutions to problems.
• Supervised work of contracted employees to keep on task for timely completion. Resolved problems, improved operations and provided exceptional service.
• Managed on-site evaluations, internal audits and customer surveys. Led projects and analyzed data to identify opportunities for improvement.

• Conducted 100's of outbound phone calls daily to reach potential clients and market Health Insurance products and services.
• Used computer databases or cloud services to keep track of phone calls, confidential notes about conversations and customer contact information.
• Identified customers from previously untapped market sectors with innovative call strategy. Developed favorable customer service relationships and built new, robust customer bases.
• Set up appointments with interested customers according to schedule availability.