JAGPREET JAGGI
Hyderabad
Summary
Senior strategy, growth, and operations leader with 6 years of experience building and scaling outcome-driven learning products by aligning curriculum, product, and growth. An IIT Kharagpur alumnus, I bring strong analytical depth and structured problem-solving to translate business strategy into measurable impact across growth, engagement, retention, and cost efficiency. Known for execution rigor, data-led decision-making, and building high-performing teams that consistently deliver results
Overview
6
6
years of professional experience
Work History
Sr. PROGRAM MANAGER
INFINITY LEARN by SRI CHAITANYA GROUP
11.2023 - Current
- Full-Cycle Ownership: Directed the end-to-end K-12 content lifecycle, orchestrating a 40+ member cross-functional team and managing a portfolio of 5L+ learning assets.
- Strategic Alignment: Provided executive leadership to align content, academic, and product roadmaps, impacting over 1M+ learners.
- Market Expansion: Expanded flagship programs into new learner segments, serving 30K+ learners and scaling revenue by 200%.
- Growth Innovation: Pioneered the "Edutainment" category, driving a 29% increase in watch time, 38% rise in session depth, and a 12 pp reduction in early drop-offs.
- Scalable Infrastructure: Optimized content production through AI-driven innovation and robust SOPs, significantly reducing turnaround times and production costs.
- Behavioural Growth: Engineered habit-formation loops by aligning content strategy with AI-personalized experiences, improving DAU/MAU from 18% to 32%.
- Retention Strategy: Sustained 70%+ paid renewals and reduced churn by aligning content to curriculum milestones, strengthening learner outcomes.
- Vendor Ecosystem Management: Governed high-volume third-party vendor projects from selection to final payment, ensuring risk compliance and cost-efficient delivery.
- Cross-Functional Leadership: Led collaboration between product, growth, and academic stakeholders to define and execute high-priority initiatives within tight deadlines.
- Community-Led Growth: Conceptualized and deployed a content-led user community across social and in-app channels to amplify user engagement and drive long-term retention.
APRM
LEAP SCHOLAR
Bengaluru
12.2022 - 11.2023
- Data Capability Centre: Built and scaled a 20-member data operations team managing 60K+ courses across 2K universities, driving structured governance and execution excellence.
- Operational Ownership: Led end-to-end data operations including onboarding, training, performance management, and roadmap planning aligned to KPIs and milestones.
- Process Transformation: Designed and implemented robust SOPs to eliminate process gaps, improving data sourcing efficiency by 50% and reducing error rates by 80%.
- Product Optimization: Led market research, competitor benchmarking, and user research to enhance the Course Finder platform, driving a 78% increase in NPS within 6 months.
- User-Centric Iteration: Institutionalized structured counsellor feedback loops and usability testing, reducing user-reported issues by 90% through rapid iteration cycles.
- Search & Matching Enhancement: Improved data coverage and collaborated with product teams to refine search relevance and shortlist quality, resulting in a 50% increase in ISL engagement and a 38% rise in application rates.
- Experience Quality Upgrade: Elevated counselling content quality and data depth, driving a 40% increase in 5-star ratings for counselling sessions.
Sr. MANAGER ACADEMIA
FORTUNAPIX
Hyderabad
05.2021 - 12.2022
- Content Leadership: Led cross-functional teams of SMEs, voice-over artists, and animators to deliver curriculum-aligned content for Indian and Caribbean markets.
- Operational Efficiency Improvement: Identified workflow gaps and streamlined production processes, reducing turnaround time by 33% across content verticals.
- Process Standardization: Partnered with subject heads to design structured content guidelines, improving creation efficiency and cross-team alignment.
- Experiential Learning Design: Developed grade-specific activities focused on experiential learning and 21st-century skills, enhancing learner engagement and application-based understanding.
- Product Strategy: Defined product specifications by synthesizing market needs, government guidelines, competitor insights, and stakeholder inputs to drive cross-functional development.
- Feature Development: Led collaboration with tech and design teams to build role-based dashboards for teachers, students, and parents.
- Conversion Growth Leadership: Drove cross-functional initiatives across product, content, and sales teams to improve conversion rates from 10% to 40%.
- Capability Building: Conducted structured product training for academic mentors, improving their performance ratings by 33%.
Sr. CONTENT & PROGRAM MANAGER
DON’T MEMORISE
Mumbai
08.2020 - 04.2021
- Content Program Leadership: Led cross-functional teams of creators, voice artists, and animators to scale Math & Science video content for Grades 6–12.
- Content Optimization: Simplified and restructured content workflows to reduce redundancy and improve efficiency by 33%.
- Growth Roadmap: Partnered with marketing to analyze data trends and define a structured roadmap for user acquisition and engagement.
- Audience Expansion: Scaled YouTube subscriber base by 3.5 lakh (350K) within 6 months.
- Large-Scale Program Delivery: Led end-to-end development of 10,000+ minutes of teacher-training video modules.
- Cost Optimization: Implemented strategic cost controls, saving 50+ lakhs while maintaining delivery quality.
- Quality & Brand Governance: Ensured content consistency, quality standards, and SEO optimization across platforms.
- Operational Restructuring: Built a vertical-based content management system with a freelancer-led production model, reducing cost and improving turnaround time.
BUSINESS ANALYST
SLICE
Bangalore
02.2020 - 07.2020
- Build different Mathematical Models for acquiring new customers across student, salaried and freelancer segments.
- Derived Risk insights from user data obtained from different platforms for creating policies to filter out the risky customers.
- Created and maintained dashboards for doing business projections, gap analysis and product performance.
Education
B. TECH + M. TECH - METALLURGICAL & MATERIALS ENGINEERING
IIT KHARAGPUR
Skills
- Growth Strategy
- Business Expansion
- Go-to-Market Leadership
- Outcome-Driven Product Strategy
- Product-Led Growth
- Retention & Habit Design
- Operational Scaling
- Process Design & Optimization
- AI-Enabled Workflow Innovation
- Data-Driven Decision Making & KPI Architecture
- Content Strategy & Vertical Leadership
- MySQL
- Advanced Excel
- Google Workspace
- MS Office Suite
- AI-Assisted Workflow & Automation Tools
Extracurricular Activities
- Won Humor Me, stand-up comedy competition at IIT Bombay during Mood Indigo, annual cultural symposium (2014-15)
- Awarded the Best Actor for the lead role in the Open IIT Hindi Dramatics, IIT Kharagpur (2014-15)
- Secured silver in Ad Design competition of technology general championship, RK Hall of Residence (2013-14)
Positions Of Responsibility
- SOCIAL AND CULTURAL ADVISOR, RK HALL OF RESIDENCE, IIT KHARAGPUR: Coordinated with 15 captains, 25 vice-captains and 150 enthusiastic boarders across 22 events to win the Championship Cup. Overcame a deficit of ₹57,000 in the Social and Cultural budget amidst a 3% reduction in the budget and a price rise of 6%.
- CAPTAIN, DRAMATICS, RK HALL OF RESIDENCE, IIT KHARAGPUR: Spearheaded a team of 65 members across 5 different events securing the Dramatics cup after 12 years., Executed a budget of ₹ 1.5 lac to efficiently meet the requirements of sets, scripts and costumes in 4 dramatics events.
Timeline
Sr. PROGRAM MANAGER
INFINITY LEARN by SRI CHAITANYA GROUP
11.2023 - Current
APRM
LEAP SCHOLAR
12.2022 - 11.2023
Sr. MANAGER ACADEMIA
FORTUNAPIX
05.2021 - 12.2022
Sr. CONTENT & PROGRAM MANAGER
DON’T MEMORISE
08.2020 - 04.2021
BUSINESS ANALYST
SLICE
02.2020 - 07.2020
B. TECH + M. TECH - METALLURGICAL & MATERIALS ENGINEERING
IIT KHARAGPUR