Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Jagrati Singh

Jagrati Singh

Ghaziabad

Summary

Motivated individual pursuing opportunities within an organization that prioritizes skill improvement and continuous learning alongside career advancement

Overview

6
6
years of professional experience

Work History

Quality Analyst

Tech Mahindra
Noida
02.2023 - 12.2024
  • Advised customers on cosmetics and skincare product usage to achieve beauty goals.
  • Delivered personalized service through video calls, chat, and phone consultations.
  • Participated in various projects as a Quality Analyst after clearing IJP.
  • Trained staff based on business needs to enhance team performance.

Technical Support

Telus International
Noida
07.2021 - 05.2022
  • Provided technical support and troubleshooting assistance via calls.
  • Documenting all the customer interactions and issue resolution in the company's CRM system.

Customer Support Executive

Tech Mahindra
Noida
04.2019 - 06.2021
  • Worked as a customer support executive.
  • Provided exceptional customer support via calls, maintained knowledge of the process to provide up to date information to customers.
  • Received awards for good work and was promoted as an alchemy trainer.

Education

Bachelor of Commerce -

University of Delhi
06.2018

Skills

  • Product knowledge
  • Creative thinking
  • Strong communication skills
  • Continuous learning
  • Subject matter expertise
  • Empathy and patience
  • Quality assurance
  • Problem solving

Hobbies and Interests

  • Travelling
  • Gardening

Timeline

Quality Analyst

Tech Mahindra
02.2023 - 12.2024

Technical Support

Telus International
07.2021 - 05.2022

Customer Support Executive

Tech Mahindra
04.2019 - 06.2021

Bachelor of Commerce -

University of Delhi

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Jagrati Singh