Jitesh Khandelwal
Quality Analyst
Jaipur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Quality Analyst
IMS PEOPLE POSSIBLE
02.2025 - 05.2025
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
Executive
Girnare Care Pvt Ltd.
11.2022 - 02.2025
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Commerce - Commerce
RRBMU
ALWAR 04.2001 -
Skills
Customer satisfaction
Problem solving
Communication skills
Decision-making
Product knowledge
Telephone etiquette
Timeline
Quality Analyst
IMS PEOPLE POSSIBLE
02.2025 - 05.2025
Executive
Girnare Care Pvt Ltd.
11.2022 - 02.2025
Bachelor of Commerce - Commerce
RRBMU
04.2001 -