JAGRITI OBEROI

• Developing a strong, trusted relationship with Change Management stakeholders, both internally and externally

• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Analyzed project performance data to identify areas of improvement.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Monitored project progress, identified risks and took corrective action as needed.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

GDPR, Cyber Security, Change management,Internal Audits, People management,Project Handling,Conflicts Management,Performance Management, Mentoring Training Programs,Digital Signatures and Encryption,Compliance Polices

• Preparing and presenting regional Salesforce reports for senior management
• Overseeing the recruitment of employees in their region
• Reviewing the key performance indicators of their region
• Planning and evaluating operations to be cost-effective
• Interviewing candidates and managing staff as per contractual obligations
• Developing project plans and assigning regional project personnel

Applications/Software : Salesforce, Confluence, Jira, ATLAS, HVRA, GM, RA, CAB Forum,PKI, Digital Certificates, Hardware Security Module, Video Verification

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Collected, arranged, and input information into database system.
• Devised and implemented processes and procedures to streamline operations.
• Escalating project and task anomalies, and correcting problems identified during the ongoing projects
• Conduct regular audits and reviews of the change management process.
• Ensure all project activities comply with industry standards, codes, and safety regulations.

• Supported agents with subject matter expertise in risk evaluations.
• Vetting (Compliance: Research & Control Risks and Fraud) for European market. Ensure that team is following everything with the CAB forum guidelines to provide the best quality services for the digital certificates with the compliance guidelines & policies. Place audit to detect the fraud on time. Maintain the healthy client relationship with all the French resellers. This is a trusted role in a fast paced, multi-lingual environment where teamwork and quick-thinking are of the essence.
• Act as main point-of-contact for addressing process-related enquiries.
• Conducting meetings with the departments to bridge the gaps in the process.
• Maintain and update documentation of process overviews, details, and process flows.

• Followed all company policies and procedures to deliver quality work.
• Uses French language skills daily to assist vetting procedures to ensure the business needs are met as well as assisting with any translation or language requirements, calls with the customers for the resolution.
• Certificate Lifecycle Management, Revocation integration to Certificate Authorities, Certificate Revocation Checking, Certificate Revocation List (CRL) Verification, S/MIME, digital signature. Knowledge of PKI

• Worked with Helios & Matheson Private Ltd but placed at client location - Societe Generale Global Solutions Center Private Ltd, Bangalore as Senior French Specialist.
• Resolved French Region customer queries via phone, email, chat, or remote desktop tools.
• Search for technical processes using sources such as error logs and technical documentation of the products and identify solutions to solve problems or improve efficiency
• Performed root cause analysis of application issues and identified solutions.
• Worked on SQL/Documentum Database queries
• Understand the regulatory environment and constraints
• Creating the Outages/incident report with the details all over the regions

Applications: French Applications- Cobalt, Jedai & Lydo

Technologies : SQL, DQL & Documentum

• Handle all kind of Escalation in Payments
• Processed payment requests and ensured accuracy of financial data.
• Using French language skills daily to translate the financial documents/invoices
• Passing/rectifying transactions to the customer's accounts for reconciliation
• Checking all the types of verifications like Provision, Signature and CRR before approving the transfers/payments.

Familiar with day-to-day banking terminologies like Fixed Assets, General Ledgers, Reconciliation of Bank Accounts & Accounts Payable.