Jai Singh
NEW DELHI
Summary
Results-driven professional with strong customer service followed with Sales and technical troubleshooting skills. Proven ability to streamline customer interactions and enhance user satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Advisor
BT - E Serv India PVT LTD
Gurgram
09.2025 - Current
- Delivered real-time customer support via chat platform, addressing inquiries and resolving issues promptly.
- Guided customers in product selection, enhancing their understanding of features and benefits.
- Executed transactions with accuracy using point-of-sale systems and maintained cash handling protocols.
Technical Support Expert
Teleperformance
Gurgram
07.2023 - 02.2025
- Facilitated troubleshooting for customers via phone, chat, and email, contributing to efficient problem resolution and improved customer experience.
- Delivered technical support for various software and hardware issues, ensuring timely resolution to enhance user satisfaction.
- Guided users on software features and best practices, empowering them to utilize tools effectively for optimized performance.
- Documented customer interactions in the ticketing system for tracking purposes.
Education
BBA - Finance
Srinivas Institute of Commerce And Management
Karnataka 05-2022
Skills
- Customer support
- Technical troubleshooting
- POS transaction processing
- Software education
- Documentation management
- Customer relationship management
- Issue resolution
- Product knowledge
- Team collaboration
- Problem-solving
- Sales strategy
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Advisor
BT - E Serv India PVT LTD
09.2025 - Current
Technical Support Expert
Teleperformance
07.2023 - 02.2025
BBA - Finance
Srinivas Institute of Commerce And Management