Jaiganesh Balakrishnan
Merchandising & Sales
COIMBATORE
Summary
Motivated Merchandising Manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Talented in developing techniques to increase profits by managing inventory, ordering stock that customers prefer and overseeing display standards. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
6
6
Languages
Work History
Merchandising Manager
Emerald Jewel industry Pvt Ltd
COIMBATORE
08.2022 - Current
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Analyzed trends and conducted research to determine seasonal merchandise direction.
- Optimized store displays and appearance via strategic merchandising.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
- Monitored stock levels and product sales to determine purchasing needs.
Boutique Head
ZOYA - Titan Company Limited
Bangalore
03.2020 - 07.2022
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Selected and managed vendors while overseeing cost of ownership.
- Built boutique's reputation for effectively serving HNI customers through careful staff management, effective customer relations and smooth service delivery.
- Stayed on track to exceed 100% growth by skillfully managing personnel, inventory and marketing resources.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Arranged special marketing initiatives and in-store promotions to successfully bring in sales revenues.
Regional Merchandiser
Titan Company Limited - Tanishq
Banaglore
01.2015 - 01.2020
- Updated pricing and signage to complete product displays and educate customers.
- Established strong vendor relationships to maintain and support business.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Conducted regular store audits to verify compliance with company policies.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
- Studied and monitored market trends to identify potential suppliers.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Evaluated product quality and vendor performance to maintain quality standards.
Floor Manager
Tanishq - Titan Company Limited
Banaglore
03.2011 - 12.2014
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Managed store inventory and stock levels to maintain availability of products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Mentored team members to enhance professional development and accountability in workplace.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Manager
Khazana Jewellery Ltd
Vijayawada
03.2009 - 01.2011
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Caribbean Jewellers - Jamaica W I
KINGSTON
10.2004 - 02.2008
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
MBA - Sales , HR & Marketing
Coimbatore Institute of Management And Technology
Coimbatore, India 07.2000 - 08.2002
Skills
Merchandise planning
Playing Cricket and watching Formula 1
Represented for Coimbatore District under 18 and play cricket during free time
Love to watch Formula 1 racing during weekends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Merchandising Manager
Emerald Jewel industry Pvt Ltd
08.2022 - Current
Boutique Head
ZOYA - Titan Company Limited
03.2020 - 07.2022
Regional Merchandiser
Titan Company Limited - Tanishq
01.2015 - 01.2020
Floor Manager
Tanishq - Titan Company Limited
03.2011 - 12.2014
Store Manager
Khazana Jewellery Ltd
03.2009 - 01.2011
Store Manager
Caribbean Jewellers - Jamaica W I
10.2004 - 02.2008
MBA - Sales , HR & Marketing
Coimbatore Institute of Management And Technology
07.2000 - 08.2002
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