Jain George Varghese
Mavelikara
Summary
Detail-oriented professional with experience in front desk operations and customer service. Skilled in team collaboration and adaptability, ready to contribute to effective management and operational efficiency in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Executive
Tristar group
Kochi
06.2024 - Current
- Managed incoming calls and emails in a timely manner.
- Provided customer service support to clients over the phone and in person.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Tracked daily attendance records of employees coming into work each day.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Intern
Hedge Equities
Kochi
06.2022 - 07.2022
- Prepared reports summarizing project progress and results for management review.
- Maintained accurate records of all activities performed throughout internship period.
Job Trainee
Grand Hyatt
Kochi
06.2019 - 09.2019
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Identified needs of customers promptly and efficiently.
Industrial Trainee
Taj Yeshwantpur
Bangalore
- Observed workers performing tasks related to the operation of machinery.
- Communicated with multidisciplinary team to learn and develop practical skills.
Education
Higher secondary - Commerce
S C S Higher Secondary School
Thiruvalla03-2015
Bachelor of Hotel Management -
St Joseph's Institute of Hotel Management and Catering Technology
PalaiS S L C -
St Mary's Cathedral Public School
MavelikaraSkills
- Management Skills
- Front desk operations
- Customer service
- Reception duties
- Creativity
- Ms Office - (Power Point, Word & Elementary Excel)
- Good communication skill
- Quick learner
- Responsible
- Team Work Skills
- Punctuality and Honesty
Certification
- Fundamentals of Digital Marketing, Google
- Banking Products and Service
- Corporate Finance Fundamentals
Languages
- English
- Hindi
- Malayalam
Awards
- Winner of Power Quiz, Regional, KSEB Officers Association, 10/2022
- Second Runner Up, Connosiance 2018 Quiz, Connoisseur Club of the College
Hobbies and Interests
- Exploring new things
- Travelling
- Reading Books
- Listening Music
Disclaimer
I solemnly declare that all the above furnished information is free from error to the best of my knowledge and belief and that I will be held responsible for any deviation from them at a later stage.
Personal Information
- Date of Birth: 06/29/97
- Nationality: Indian
Webinars Attended
- The Future of Customer Experience, Global Institute of Business Studies
- Importance of Finance in Starting a Start-Up, Global Institute of Business Studies
- Importance of Mind-set and Skill-set in Achieving Success, Global Institute of Business Studies
- Current Trends in the Field of Digital Marketing, Global Institute of Business Studies
Language
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Front Office Executive
Tristar group
06.2024 - Current
Intern
Hedge Equities
06.2022 - 07.2022
Job Trainee
Grand Hyatt
06.2019 - 09.2019
Industrial Trainee
Taj Yeshwantpur
Higher secondary - Commerce
S C S Higher Secondary School
Bachelor of Hotel Management -
St Joseph's Institute of Hotel Management and Catering Technology
S S L C -
St Mary's Cathedral Public School
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