Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jairaj Trivedi

Indore

Summary

Dynamic and driven business development professional with over 5 years of experience across B2B and B2C domains. Proven success in client acquisition, strategic partnerships, customer experience design, and automation initiatives (RPA/UI Path). Known for building long-lasting relationships, ensuring client satisfaction, and streamlining customer journeys through data-driven approaches.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Associate - Business Development

University Living Accommodations Pvt Ltd
04.2024 - Current
  • Conducted inbound and outbound calls to convert prospective students and promote services.
  • Built and managed relationships with education agents, ensuring seamless onboarding and sustained engagement.
  • Identified and developed new business opportunities, leading to increased revenue streams.
  • Coordinated business development activities to ensure timely execution and alignment with organizational goals.
  • Delivered partner onboarding and training programs, enhancing partner retention and satisfaction.

Customer Experience Specialist | Journey Manager

ApplyBoard INC
01.2021 - 02.2024


  • Spearheaded customer journey mapping across multiple global education destinations (UK, Canada, Australia), managing over 300 student cases and ensuring end-to-end success from application to enrollment.
  • Led RPA automation testing (UI Path) to streamline repetitive support tasks, achieving a 40% reduction in manual effort and enhancing SLA compliance.
  • Orchestrated process audits and compliance checks across chat, email, and dashboards to ensure high-quality service delivery and documentation accuracy.
  • Proactively resolved escalations in collaboration with 10+ internal departments, consistently meeting SLA and TAT standards with 95%+ first-time resolution.
  • Designed and conducted training sessions for team members and internal departments on tools, processes, and policy updates—leading to improved process adherence and upskilling.
  • Utilized Zendesk for case management, Confluence for documentation, and JIRA for ticket tracking to streamline customer support operations.
  • Provided strategic feedback to product, sales, and partner support teams to drive continuous improvement in customer experience and platform functionality.
  • Played a key role in achieving team KPIs by mentoring new hires, improving onboarding, and introducing SOPs to scale CX operations efficiently..

Business Development Associate

BYJU’S
07.2020 - 12.2020
  • Assisted students and parents through consultative selling, leveraging the Byju’s platform.
  • Conducted market research to develop business strategies and foster client relationships.
  • Maintained positive business relationships to secure future sales opportunities.
  • Made targeted outbound calls to engage potential customers and address their needs.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Medicaps University
Indore
05-2020

Skills

  • Business Development & Sales Strategy
  • Communication and Empathy
  • Customer Success & Journey Mapping
  • UI Path & RPA Operations
  • CRM Tools Zendesk Confluence Jira
  • Partner Onboarding & Relationship Management
  • Escalation Handling KPI Delivery Data Analytics
  • Communication Problem Solving Stakeholder Management
  • Attention to detail and Risk management
  • Leadership & Team Training

Certification

  • Google Sheets Essential Training
  • Critical Thinking
  • Leveraging Transferable Skills for Career Growth
  • UK Agent and Counsellor Training
  • ABCC Certification Course (Canada)
  • Interpersonal and Communication Skills at Workplace
  • Gen AI for Beginners

Accomplishments

  • Increased partner satisfaction by 20% through effective relationship management.
  • Secured strategic partnerships that expanded market reach and generated additional revenue.
  • Recognized as a veteran for completing 3 years at ApplyBoard.
  • Gold medalist in Maths Olympiad (2010) and Best Cricketer Award (2015)
  • Star performer and Rising star of the month by overachieving the targets in University Living Accommodations.

Timeline

Senior Associate - Business Development

University Living Accommodations Pvt Ltd
04.2024 - Current

Customer Experience Specialist | Journey Manager

ApplyBoard INC
01.2021 - 02.2024

Business Development Associate

BYJU’S
07.2020 - 12.2020

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Medicaps University

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Jairaj Trivedi