Jaishree Jangid

• Perform sanctions screening of transactions, customers, and counterparties to identify and mitigate potential risks related to sanctioned entities or activities.

• Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.
  • Ensure high quality decision by applying Buyer Abuse prevention standard operational procedures
  Identify known abuse patterns, discover new modus operandi trends and take actions to minimize risks.
  • Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.
  • Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
  • Maintain high levels of confidentiality and data security standards. Achieve weekly productivity and quality standards for investigations.
  • Communicate via email to internal customers and financial institutions to make informed decisions about risk.

In this role, I worked effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, direct messaging as well as other nonverbal platforms using the "Service to

Sales" methodology. Responsibilities include responding quickly through live chat and providing courteous and professional customer service.

• Reduced response time for incoming chat inquiries, increasing customer engagement and satisfaction.
• Promoted a positive and professional brand image by consistently exceeding customer expectations in sales chat interactions.
• Delivered comprehensive product demonstrations virtually when requested by customers during chat interactions, supporting informed decision-making processes.
• Enhanced customer satisfaction by providing personalized product recommendations through chat interactions.
• Consistently maintained high levels of empathy while interacting with diverse clientele through live-chat exchanges.
• Provided exceptional customer service, resolving issues promptly and professionally through chat communications.

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
• Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.