Jaishree Kamalanathan

Project: Dover Corp

• Streamlined communication between departments during high-priority incidents, fostering a more collaborative environment.
• Managed cross-functional teams in resolving complex technical issues, ensuring swift resolution of critical incidents.
• Served as an escalation point for high-severity incidents, ensuring timely interventions and resolutions.
• Ensured adherence to industry best practices such as ITIL, delivering a standardized and efficient incident management process.
• Extended support to Dover based clients PSG & Markem Imaje companies at Singapore during local production outages by making quick decisions in effort to reduce overall impact.
• Contributed to the overall success of the organization by consistently meeting or exceeding key performance indicators related to major incident management.

Project: Northern Trust

• Administered and maintained system support for software, hardware, and servers, including testing, troubleshooting, diagnosing, and resolving technical issues.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Served as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
• Provided remote desktop support to employees working from home during COVID-19 pandemic, enabling smooth business continuity.