Jaisingh Parihar
Pune
Summary
Experienced IT Support Analyst with over 3 years of expertise in technical troubleshooting, incident management, and client service within global environments. Proven ability to resolve complex issues related to Windows systems, Active Directory, network infrastructure (LAN/WAN/Wi-Fi), and SQL diagnostics. Demonstrated success in ITIL-based support workflows, SLA compliance, and remote assistance tools, while mentoring junior staff and driving performance improvements through data-driven insights.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Senior Analyst
Eclerx Services Limited
Pune
04.2024 - Current
- Assisted clients with tier 2 escalation support via email and OB calls, managing escalations raised by tier 1 advisors while maintaining minimal escalation rates.
- Conducted refresher trainings to ensure error-free ticket closures, followed by audits and coaching to ensure adherence to client-set SOPs.
- Collaborated with cross-functional teams to enhance operational efficiency.
Analyst
eClerx
Pune
12.2022 - 03.2024
- Enhanced client experience by delivering Tier 1 technical support via phone, chat, and remote access, with expertise in network troubleshooting (LAN/WAN/Wi-Fi) and diagnosing system issues on Windows.
- Managed and resolved critical incidents (P1-P3) to ensure SLA compliance while maintaining proactive customer communication.
- Administered Active Directory, handling user account management, password resets, and troubleshooting group policies.
Education
Bachelor of Science - Mathematics
AISECT
Bhopal 08.2019 - 03.2022
Skills
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Senior Analyst
Eclerx Services Limited
04.2024 - Current
Analyst
eClerx
12.2022 - 03.2024
Bachelor of Science - Mathematics
AISECT
08.2019 - 03.2022