Sireesha Tabjula
Software Engineer
Anantapur,AP
Summary
Accomplished Senior Analyst at HCL Technologies, adept in Network Management and enhancing team productivity. Leveraged technical understanding and client management skills to exceed client expectations. Proven track record in streamlining operations and leading major incident calls. Accurate Senior Analyst with exceptional teamwork and communication skills. Over 2 years of experience working on large-scale projects and handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Senior Analyst
HCL Technologies
Chennai, India
08.2022 - Current
- Hands on experience on Service Now, Splunk, Netcool, Maintenance mode tasks, Net brain, Netreo, Thousand Eyes.
- Good knowledge on Networking.
- Monitored network incidents, good at L1.5 tasks of Networking.
- Monitored L1 tasks of Cloud, Unix, Windows, Database.
- Handling major incident calls from clients.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Education
Bachelor of Technology - Computer Science
Presidency University
Bengaluru, India 04.2001 -
Intermediate - Mathematics, Physics, Chemistry
Sri Chaitanya JR College
Anantapur, India 04.2001 -
Secondary School -
ST. Thomas EM High School
Anantapur, India 04.2001 -
Skills
Client management
Performance monitoring
Knowledge of business operations
Technical understanding
Report Preparation
Python Programming
Network Management
Alert monitoring
Customer mail box monitoring
Incident management
Problem management
Major incident management
Languages
English
Advanced (C1)
Telugu
Upper intermediate (B2)
Kannada
Intermediate (B1)
Certification
C Language
Technical Skills
C, C++, Python, SQL, Networking, Knowledge in Java
Timeline
C ++
04-2024
Senior Analyst
HCL Technologies
08.2022 - Current
C Language
04-2018
Bachelor of Technology - Computer Science
Presidency University
04.2001 -
Intermediate - Mathematics, Physics, Chemistry
Sri Chaitanya JR College
04.2001 -
Secondary School -
ST. Thomas EM High School
04.2001 -