Jaisurya Nair
Greater Noida
Summary
A forward-thinking professional with 13 years ofexperience in the areas of FinancialServices:Operations,ServicesDelivery,Transition,Transformation,Automation, ProcessMining,Reporting,Agile,Customer&StakeholderManagement,Cross- Functional Reporting and Management.Other CoreExpertise: Domain Consultant forOTC, AR, Collection, Credit, Cash Application, Disputes and Deduction Management.
I am responsible of managing operations, transition and transformation for financial servicesensuring smooth delivery. Stakeholder Management,improving KPIs meeting industry benchmark.Process mining andidentifying process inefficiencies
Overview
14
14
years of professional experience
Work History
Lead Assistant Manager – OTC
EXL
01.2022 - Current
- Process Overview: Associated with a leading Insurance service Company
- Managing Billing adjustment Operations
- Actively involved in the transitioning of processes in adherence with the client’s requirements
- Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels
- Managing & coordinating training/activities for staff to ensure quality output, timely application and compliance to policies & guidelines
- Driving process improvement to deliver FTE impact
- Managing attrition by executing specific people programs on coaching and development and team engagement
- To ensure all the Metrics should be in Green
Assistant Manager – OTC
Genpact India Pvt. Ltd.
03.2018 - 01.2022
- Process Overview: Associated with leading Food Service Company
- Managing a Team involved in applying Cash received by the company
- Responsibility for meeting operational SLA’s and business goals & ensuring timely closure of Incidents without impacting SLA
- Responsible for building and maintaining strong relationships with counterparts
- Conducting appraisal conversations and to assign ratings based on annual performance
- Managing attrition by executing specific people programs on coaching and development and team engagement
- Deliver process metrics with defined targets and drive process improvements focused on improving quality, speed, controls and value to the customer
- Handling escalations and initiating Weekly Connect with the Client
- Also worked as a Lean Spoc in my Tower
- Completed a project and delivered a productivity of 2.5 FTEs
- Worked for a leading Food Service Company
Subject Matter Expert – OTC-Account Receivable
NIIT Technologies
05.2013 - 03.2018
- Recurring entry set up and processing in SAP
- Prepare Credit card Reconciliations
- Intercompany Reconciliations
- Process Deposits and Adjustments
- Process Cheque under cash
- Managing Short Payment, Future Payment and Over Payment via file code
- Credit card settlement
- Process ACH (Automated clearing house) Cheques
Agent – OTC-Account Receivable
IQOR Pvt Ltd
11.2011 - 05.2013
- Contributed in preparing of SOPs
- Process Cheque under cash in AS400
- Process ACH (Automated clearing house) Cheques
- Reverting Clients e-mail with their Queries resolution
- Preparing Daily reconciliation status reports for management
- Developed Standard Operating Procedure (SOP) for various critical processes during transition in compliance with the requirements of the act
Education
MBA - Finance
Guru Jambeshwar University
01.2012
BBA -
Anand engineering College
Agra, India01.2009
Personal Information
Date of Birth: 08/26/88
Highlights
- Rewarded with Torch Bearer Award by Client in EXL.
- Working on Suspense amount project. (Unapplied cash)
- Received the best C-Sat score and awarded for the same, in consecutive two years in EXL
- Rewarded for implementing Macro to ease the process in Genpact
- BPMS GB certified in Genpact
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Lead Assistant Manager – OTC
EXL
01.2022 - Current
Assistant Manager – OTC
Genpact India Pvt. Ltd.
03.2018 - 01.2022
Subject Matter Expert – OTC-Account Receivable
NIIT Technologies
05.2013 - 03.2018
Agent – OTC-Account Receivable
IQOR Pvt Ltd
11.2011 - 05.2013
MBA - Finance
Guru Jambeshwar University
BBA -
Anand engineering College