Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Accomplishments
Interests
Travelling
Timeline
Generic
Jalakshi D Chakrabarti

Jalakshi D Chakrabarti

Navi Mumbai

Summary

Dynamic, results-oriented banking operations professional with over 10 years of experience in driving organizational success through effective team management, client relations, and operations oversight. Recognized for leadership skills, analytical abilities, and commitment to excellence.

Adept at problem-solving and maintaining high-quality standards in all endeavors. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Analyst II Consulting

DXC Technology India Private Limited (Bank of India Project)
08.2020 - Current
  • Supervise Helpdesk Agents by monitoring assigned Interaction IDs in Service Manager
  • Facilitate the hiring and onboarding processes to ensure seamless transitions
  • Verify penalty calculations by the bank for authenticity
  • Prepare monthly dashboards to evaluate operational processes and recommend improvements
  • Conduct interviews and provide training for team development
  • Analyse data and prepare presentations for operations meetings
  • Led a cross-functional team in improving customer satisfaction, resulting in a 50% increase in positive feedback and a 20% reduction in complaints.

Quality Analyst

Onward E-Services (Vendor Partner of DXC Technology)
01.2017 - 08.2020
  • Monitored calls and prepared monthly dashboards for Helpdesk Agents
  • Identified and resolved critical quality issues through research and analysis
  • Provided quality control training for new and existing employees
  • Designed and implemented quality regulations based on data monitoring.

Helpdesk Analyst (Promoted to Quality Analyst)

Saggezza India Private Limited (Vendor Partner of DXC Technology)
06.2014 - 12.2016
  • Provided support for Finacle System to Bank of India branches nationwide
  • Conducted trainings on banking procedures and system functionalities
  • Resolved customer queries via calls, emails, and web platforms.

Customer Service Executive

IDBI Intech
03.2011 - 07.2013
  • Addressed customer queries and complaints related to banking activities
  • Maintained complaint tracker sheet and handled escalated issues via email.

Education

Bachelor of Commerce (Banking & Insurance) -

Mumbai University
01.2010

Higher Secondary -

SNDT College
01.2007

Secondary School Certificate -

M.H. High School
01.2005

Skills

  • Team Management
  • Client Relations
  • Operations Oversight
  • Analytical Skills
  • Problem-Solving
  • General Administration
  • Talent Acquisition
  • Business Analysis
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Report Preparation
  • Data Analytics
  • Documentation And Reporting
  • Quality Processes
  • Process Improvement

Personal Information

  • Father's Name: Mr. Shankar V Shetty
  • Date of Birth: 12/30/89
  • Marital Status: Married

Languages

English, Hindi, Marathi, Tulu, Bengali

Hobbies and Interests

Traveling, culinary exploration, literature, painting.

Accomplishments

  • Won a Champ Award for the title "Apps BOI Delivery||Do the right thing"

Interests

Travelling

Sketching

Foodie

Travelling

I am passionate about traveling because it allows me to immerse myself in diverse cultures around the world. From tasting local cuisines to participating in traditional festivities, every journey is an opportunity to broaden my understanding of humanity's rich tapestry.

Each travel experience presents unique challenges and opportunities for personal growth. Stepping out of my comfort zone, adapting to unfamiliar surroundings, and navigating through unforeseen obstacles have helped me develop resilience, confidence, and a greater sense of self-awareness

Timeline

Analyst II Consulting

DXC Technology India Private Limited (Bank of India Project)
08.2020 - Current

Quality Analyst

Onward E-Services (Vendor Partner of DXC Technology)
01.2017 - 08.2020

Helpdesk Analyst (Promoted to Quality Analyst)

Saggezza India Private Limited (Vendor Partner of DXC Technology)
06.2014 - 12.2016

Customer Service Executive

IDBI Intech
03.2011 - 07.2013

Bachelor of Commerce (Banking & Insurance) -

Mumbai University

Higher Secondary -

SNDT College

Secondary School Certificate -

M.H. High School
Jalakshi D Chakrabarti