JAMES JAISON J
Bangalore
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Customer Support Executive
[24]7.ai
Bangalore
04.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Maintained accurate records of customer interactions.
- Performed troubleshooting on technical problems.
- Managed customer accounts using CRM software tools.
- Contributed ideas for process improvements within the team.
- Ensured compliance with company policies and procedures.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
Receptionist
Cessna Lifeline Veterinary Hospital
Bangalore
06.2020 - 09.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to enquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided callers with address, directions, company website and related information.
- Answered large volume of incoming calls daily to resolve customer enquiries, issues and schedule appointments.
- Maintained confidentiality of information regarding clients and company.
- Generating daily and monthly reports
Multi-Skilled Operator
INCOME TAX DEPARTMENT
Bangalore
03.2016 - 06.2020
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Initiated and documented preliminary investigations according to specific guidelines.
- Provided on-the-job training to newly hired workers and team members.
- Maintaining the protocol of commissioner
- Being at the helpdesk
Education
S.S.L.C KARANATAKA -
ST STEPHEN SCHOOL
Bangalore India High School Diploma -
Andhra Pradesh Board of Secondary And Intermediate
Andhra PradeshBachelor of Science - Biology
Global Virtual Academy For Peace And Education
Bangalore Skills
- Ul>Customer/Client relations
- Ul>Documentation and reporting
- Ul>Telephone skills
- Ul>Database administration
- Ul>Multi-line Telephone Systems
- Ul>Bookkeeping
- Ul>Time management
- Ul>Scheduling
- Ul>Performance improvement
- Ul>Mail handling
- Ul>Technical Support
Languages
English
First Language
Malayalam
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Customer Support Executive
[24]7.ai
04.2024 - Current
Receptionist
Cessna Lifeline Veterinary Hospital
06.2020 - 09.2023
Multi-Skilled Operator
INCOME TAX DEPARTMENT
03.2016 - 06.2020
S.S.L.C KARANATAKA -
ST STEPHEN SCHOOL
High School Diploma -
Andhra Pradesh Board of Secondary And Intermediate
Bachelor of Science - Biology
Global Virtual Academy For Peace And Education