Anushka Dubey
New Delhi
Summary
Customer service representative with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving expertise. Enhances customer experiences through service-oriented behaviors and a deep understanding of customer needs. Delivers tailored solutions that foster loyalty and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Executive
FIS Global Business Solutions
11.2025 - 05.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Business Development Executive
Gamlaa Bioscapes Pvt Ltd
04.2024 - 09.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
Senior Sales Executive
Philips Lighting, Signify
12.2022 - 04.2024
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Participated in the Smart Home Expo 2023. Organized by World Media & Expo LLP at Pragati Maidan, New Delhi.
Color Consultant
Asian Paints
03.2022 - 11.2022
- Collaborated with interior designers to create cohesive color schemes for residential and commercial projects.
- Cultivated lasting client relationships through post-project follow-ups and tailored design assistance.
- Managed project timelines effectively, coordinating with contractors and suppliers to meet deadlines and minimize disruptions for clients.
- Created targeted marketing materials for specific demographics, driving business growth in niche markets like historic home renovations and sustainable design practices.
Education
Master of Business Administration - Marketing
Manipal University (Online)
Jaipur, IN-RJ01-2026
Bachelor of Arts - English Literature
Indra Gandhi Open Institute of Education
New Delhi, India12-2025
Skills
,,,,,,,,,,
Customer service
Client relations
Product knowledge
Problem-solving
Team collaboration
Adaptability and flexibility
Time management
Decision-making
Active listening
Relationship building
Product solutions
Custom
08-2019
Certification
Summer Internship at Sandhar Pvt Ltd Training - 07/2019- 08/2019
Languages
English
Intermediate
B1
Timeline
Customer Support Executive
FIS Global Business Solutions
11.2025 - 05.2026
Business Development Executive
Gamlaa Bioscapes Pvt Ltd
04.2024 - 09.2024
Senior Sales Executive
Philips Lighting, Signify
12.2022 - 04.2024
Color Consultant
Asian Paints
03.2022 - 11.2022
Master of Business Administration - Marketing
Manipal University (Online)
Bachelor of Arts - English Literature
Indra Gandhi Open Institute of Education