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Associate Principal Engineer

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Dynamic leader with a proven track record, specializing in strategic learning and development initiatives. Achieved significant enhancements in training outcomes by mentoring teams and optimizing MSO, resulting in improved training KPIs. Expertise in collaboration and performance management drives impactful employee development, and ensures high stakeholder satisfaction. Career goals include further elevating organizational performance through innovative L&D strategies. Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dynamic operations leader with extensive experience at Digitide, driving digital transformation and exceeding SLAs in a high-volume contact center. Expert in strategic operations management and team development, I enhance customer-centric processes and optimize P&L management, fostering robust client relationships and achieving operational excellence.

Software Developer with more than 10+ years of experience in the information technology and services industry skilled in HTML5, Css3, Bootstrap, JavaScript/ES6, React, Microsoft Excel/Word/PowerPoint, Programming and Strategic Planning. Have Good Worked Experiences in E-commerce Platform like Magento, WordPress, and have knowledge on SQL. In CGI I have 5+ Years of experiences Worked on React JS and JavaScript. Working experience in GitHub, Bit bucket, Source Tree, Stack Overflow. Working Experiences on Jira Tracking tool as well as Agile Methodology

6+ plus years of experience as data engineer in BFSI Domain. Currently working in HSBC as a Lead Data Engineer. Completed Google Associate Cloud Engineer certification. Looking for opportunities in Data Engineering. Ready to learn and upskill to any new Technologies.

 Dynamic Process Developer at Genpact with expertise in Order to Cash management and a proven track record in cash application accuracy. Skilled in Oracle ERP systems and adept at resolving customer account issues through effective collaboration. Trained teams to enhance performance, ensuring high data integrity and streamlined operations. 

Results‑driven Senior Business Analyst & Data Analytics Professional with 7+ years in SaaS, specializing in Power BI, Tableau, SQL, Snowflake, and ServiceNow platform analytics. Achieved a 50% productivity boost through dashboards and automation. Skilled in data modeling, DAX, KPI dashboards, forecasting, and sales/business operations. Adept at bridging technical processes with business strategy, driving stakeholder alignment, and influencing senior leadership through clear, actionable insights.

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.

I am looking forward to contribute to the organization's success by virtue of my exceptional Customer service, managerial, and people skills. To me, an important part of job satisfaction lies in stimulating and challenging work and being able to introduce new ideas.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Customer service professional with over two years of experience as a Senior Customer Support Executive, skilled in managing multichannel customer interactions (chat, SMS, email, and phone) and resolving inquiries promptly to ensure high customer satisfaction. Proficient in overseeing dispatch operations, optimizing delivery routes, and reducing costs to enhance operational efficiency. Strong expertise in blending customer support and logistics to drive organizational success and maintain budgetary goals.

SHIVA GOTTUMUKKALA

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Customer Support Executive

Associate Analyst - Review Operation

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Bachelors Of Commerce - Computers

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Customer Support Executive

Associate Analyst - Review Operation

Bachelors Of Commerce - Computers

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