Shankar Mandal
New Delhi
Summary
Seeking a challenging position in an innovative and organization that provides an environment of creativity and continual learning, where I can align my goals with organization’s goals an grow with it.
Overview
5
5
years of post-secondary education
Work History
Customer Support Executive
Redcliffe Lifetech Private Limited
Gurgaon
12.2022 - 04.2023
- Assisted customers with product inquiries and technical support.
- Documented customer interactions in the CRM system for accurate tracking.
- Collaborated with team members to resolve complex customer issues promptly.
- Provided detailed product information to enhance customer satisfaction.
- Escalated unresolved issues to senior management for further assistance.
- Maintained knowledge of company products to address customer needs effectively.
- Resolved customer issues in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Collaborated with colleagues to resolve complex customer queries.
Education
B.Com -
School Of Open Learning From University Of Delhi
New Delhi, 110007 07.2018 - 06.2021
12th - Commerce
C.B.S.E.
New Delhi, 110018 04.2017 - 03.2018
10th -
C.B.S.E.
New Delhi, 110018 04.2015 - 03.2016
Skills
- MS Word
- MS Excel
- CRM management
- Issue escalation
- Data entry
- Knowledge sharing
- Basic knowledge of Computer
- Internet Surfing
Extracurricular Activities
Playing cricket Kabbadi
Languages
- English
- Hindi
Personal Information
- Father's Name: Shri Shiv Nath Mandal
- Date of Birth: 03/11/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
Hindi
First Language
English
Elementary
A2
Timeline
Customer Support Executive
Redcliffe Lifetech Private Limited
12.2022 - 04.2023
B.Com -
School Of Open Learning From University Of Delhi
07.2018 - 06.2021
12th - Commerce
C.B.S.E.
04.2017 - 03.2018
10th -
C.B.S.E.
04.2015 - 03.2016