Jamuna S

Client: Citi Group | Project: Citi KYC | Platform: Angular 14, Java 8, SQL

• Designed and developed an intuitive UI for a Know Your Customer (KYC) application, enhancing user experience, reducing form submission time, and ensuring compliance with anti-money laundering regulations by delivering a secure, user-friendly interface for data entry.
• Additionally, I implemented UI enhancements, resolved bugs, and improved overall data integrity.

Client: Swiss Re Groups | Project: SPRIM | Platform: Angular 9, Java 8, SQL

• Created interactive visualizations for theme and trend mapping using Apache ECharts, streamlining data analysis, and enhancing stakeholder insights.
• Enhanced new screens for ThemeTrends using an Angular wizard flow.
• Integrated RESTful APIs for fetching and manipulating data.

Client: Swiss Re Groups | Project: HERMES | Platform: Angular 9, Java 8, SQL

• Executed upgrades to Angular frameworks from v6 to v14, improving application performance and aligning with key team objectives.
• Engaged in Agile methodologies, fostering team collaboration to deliver high-quality software solutions within tight deadlines.
• Maintained rigorous testing protocols, identifying and resolving bugs to ensure software reliability and optimal user experience.

Client: Qatar | Project: Identity and Access Management | Platform: Angular 9, Python, Flask, Cosmos DB

• Integrated IDAM Dashboard, Mass Access, Ticket Entitlements, and Special Needs Services, integrated Angular components with backend services using Python and Flask APIs.
• Implemented Azure SignalR for real-time tracking of Special Needs Services using Azure SignalR and Azure Event Hub, leading to improved responsiveness and user satisfaction.

Client: ConnectWise | Project: AppServices | Platform: Angular 8, Material CSS, Bootstrap, Python, Flask, MongoDB

• ConnectWise Appservice Billing is a platform that helps manage vendorproducts within ConnectWise Marketplace, improving efficiency, service quality, and profit margins.
• Implemented AWS Step Functions for seamless integration, streamlining processes, and reducing system downtime.

Client: ConnectWise | Project: Marketplace | Platform: Angular 8, Material CSS, Bootstrap, Python, Flask, MongoDB

• Developed a Dashboard to display vendor information, product count, and ROI metrics.
• Implemented a Products tab to list all vendor products in a structured view.
• Managed purchase actions and licensing for vendors, including Webroot, Acronis, StorageCraft, and Bitdefender.
• Built the Vendors Portal for configuring vendor products and managing API integrations.
• Contributed to the Admin Portal for setting up and maintaining vendor information.

Client: ConnectWise | Project: Unite | Platform: JavaScript, AngularJS, Python, MongoDB

• ConnectWise Unite is the platform that allows for automatic and easymanagement of services such as Office 365, Cisco Meraki, Umbrella, Azure, Webex, and much more.
• Created a Companies tab to connect and manage multiple vendors.
• Built a Dashboard to show company info, licenses, and billing seats.
• Added admin features like role management, monitoring rules, policy settings, and billing profiles.
• Enabled Office 365-based company creation with policy and monitoring controls.
• Developed an Office 365 Management tab to manage users, licenses, domains, groups, shared mailboxes, and public folders.
• Built an Agreement Sync tab to match Office 365 licenses with billing profiles.
• Set up automatic ticket creation for service outages and full storage pools.

Client: ConnectWise | Project: ChatAssist | Platform: NodeJS, Redis, AngularJS, Python, MongoDB

• The environment allows IT service providers to chat live with customers, using these chats to report new tickets or get updates on existing ones. All communications are captured within the associated tickets, helping resolve customer issues effectively.
• Developed Admin, Operators, and Customer portals with two types of chats: Queue-Based Chat and Skill-Based Chat, allowing customers to choose based on their issues.
• Created a Scheduler Tab for Operators, Queues, and Skills Mapping. Administrators can schedule events so operators automatically log in to the corresponding queues and skills (Automatic Checking and Checkout).
• Implemented Source Tracking functionality to calculate customer counts.
• Created an environment for Invite Members, Shadow Chat, Normal Chat, Offline Chat, Transfer Chat, and Transfer Queue.
• Developed an environment for customers to resolve issues using both New and Existing Chat functionalities.
• Established functionality to maintain operator presence.
• Provided a system to maintain Chat History.
• Developed a Custom Chat Form for customers.
• Enabled File Transfer functionality between operators and customers, allowing them to transfer files per ticket. Maintained a history of uploaded files and provided options for downloading and deleting these files.

Client: Zenith Infotech Limited | Project: Replibit & License Management | Platform: JavaScript, jQuery, Python, MongoDB

• Intelligent Technical Solutions has partnered with Replibit to offer an effective and affordable business continuity and disaster recovery tool. This tool provides a backup environment for machines.
• Fixed critical functionality bugs, developed licensing for DLOs, and implemented a File Manager for disk structure visualization.