Janani Murugadass

Planning, organising and monitoring the team on basis of tasks assignment and tracking for driving best results as per organisation's goals .
Reviewing the employees' work and providing continuous feedback and suggestions to help them improve operations and delivery support.
Ensuring operational efficiency and security compliance is driven with stability and consistency to maintain target set as per organisational key performance indicators .
Knowledge training sessions conducted for team on regular basis for updates regarding process updates.
End Users management, attendance management , Quality control and process improvements done.
Assisting in escalation and handling escalation for driving solution to business and technology stakeholders.

Streamlined troubleshooting processes to improve system support through proper analysis and enhance communication between support team and end-users.
Operational support is maintained with stability and availability by being available through participation.
Hardware/Software/Troubleshooting/OS installations and application support for desktops and laptops. Managed service level agreement breach , resolution for tickets and Request for changes raised as per organisational policy and compliance parameters . Handling escalations by coordinating with business teams and internal support teams till issue closure. Completed software updates and assessed security patches for optimised computer use.
Supported system users, educating employees on troubleshooting and problem-solving protocols. Performing Business Continuity Plan activities for projects by coordinating with server and network teams Coordinating with external vendors for hardware issues of laptops & desktops Documented system configuration, mapping and processes .
Managing IT systems keeping them updated, troubleshooting using best practices to ensure highest level of compliance and security.

Worked on Public records research(PRR), Non-Voice background Verification process for South Carolina County of US State.
Legal Verification of crime records performed for-applicants based on access provided by government for its repositories. The criminal history of candidate is shared to the employer post verifying thoroughly.