JANARDHAN M
Bangalore
Summary
Dynamic and results-oriented Operations and Management Professional with over 10 years of experience in process excellence, optimizing fulfillment centers, managing outbound operations, and providing strategic consulting within the logistics and e-commerce industries. Proven track record in improving operational efficiency by up to 25%, reducing costs by 10%, and enhancing customer satisfaction by 15%. Adept at team leadership, strategic planning, and implementing lean methodologies to drive business growth. Highly organized, deadline-oriented, and skilled in multitasking, with a keen eye for detail and accuracy.
Overview
11
11
years of professional experience
Work History
Fulfilment Centre Department Manager B2B Dispatch Operations
BLINKIT - ZOMATO HYPER PURE Pvt. Ltd
Bangalore
2024.05 - Current
- Directed the dispatch and delivery of goods to dark stores, achieving a 100% fill rate
- Enhanced on-time delivery from 83% to 97% by implementing visual dynamic staging in the dispatch area
- Achieved zero daily missing items at source by introducing a unified reconciliation method
- Lowered dark store DN value from 3 Lakhs to ~30K through comprehensive audits and error reduction initiatives
- Optimized efficiency between dispatch sortation and segregation, leading to reduced wait times and accurate live reconciliations.
- Balanced workloads to meet targets without overtaxing employees.
Network Design Manager SCM Myntra & Central FSC Operations
FLIPKART - INSTAKART SERVICES Pvt. Ltd
Bangalore
2023.06 - 2024.04
- Optimized FSC and Myntra network design, decreasing D-1 funnel breaches from 2% to 0.3%
- Proactively monitored live D0 shipments, ensuring smoother handover and enhanced operational efficiency
- Directed OB operations at MH_MAL during a high pendency crisis, resolving within 3 days with minimal business impact
- Implemented GMH in the South to North network, achieving a 0.6% D2 speed improvement and 36 Lakh in annual cost savings.
- Created monthly reports for senior management summarizing operational performance metrics.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Fulfilment Centre Lead Outbound Operations
FLIPKART - INSTAKART SERVICES Pvt. Ltd
Bangalore
2021.05 - 2023.06
- Led customer outbound operations, enhancing packing process with lean methods, resulting in a 15% increase in speed and quality
- Supervised daily operations of 200 employees, ensuring timely dispatch of orders
- Executed LSS YB project, reducing home appliance packing cycle time by 20%
- Collaborated cross-functionally, decreasing FC-MH pendency by 30% through successful kaizen implementation
- Spearheaded the successful integration of a partial MH-LH process within the FC for BBD 2021 project.
Regional Operations Analyst (Hub In charge)
FLIPKART - INSTAKART SERVICES Pvt. Ltd
Bangalore
2018.08 - 2021.05
- Directed Mother Hub metrics for the South region, consistently achieving performance targets
- Provided data support and coordinated network changes, enhancing operational efficiency by 25%
- Trained 400 employees, improving process compliance and reducing errors by 20%
- Minimized pilferages by resolving tech issues and maintaining asset integrity
- Addressed customer escalations, decreasing resolution time by 15%.
Regional Coordinator Mobile operations (SOUTH)
CIEL HR SERVICES Pvt. Ltd
Bangalore
2017.09 - 2018.08
- Directed daily field operations across South India, achieving a 95% resolution rate
- Led a team of 5 TLs and 80 engineers, expanding business share by 20%
- Conducted regular audits, identifying and optimizing process gaps, reducing costs by 10%
- Addressed customer escalations, attaining a 90% satisfaction rate.
Management Consultant
OPTIMAX Management Services Pte Limited
Singapore
2014.01 - 2017.05
- Executed 'ASPIRE' Sales & Marketing project for Kesoram Industries Limited, achieving 100% compliance
- Developed and implemented Sales & Marketing Compliance System, reducing process steps by 15%
- Restructured processes, increasing efficiency and reducing costs by 10%
- Directed Compliance Audit across India, enhancing sales force performance
- Standardized training processes through the preparation of a procedural manual and trainee induction kit
- Led a team of 3, overseeing compliance system audit reporting and control mechanisms.
- Identified areas of risk within existing operations and devised mitigation strategies.
- Gathered and analyzed data to identify trends, opportunities, and potential solutions.
- Researched industry best practices to inform decision making around proposed solutions.
Education
Bachelor of Engineering (Electronics and Communication) -
Visvesvaraya Technological University Belgaum
01.2013
Skills
- Process Excellence & Optimization
- Lean Methodologies
- Strategic Planning & Vision
- Team Building & Leadership
- Business Process Improvement
- Quality Compliance
- Operations Management
- Problem-Solving
Otherinterests
Stamp & Coin collection, Pencil sketching
Personal Information
- Date of Birth: 03/06/91
- Marital Status: Married
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
References
Available upon request
Timeline
Fulfilment Centre Department Manager B2B Dispatch Operations
BLINKIT - ZOMATO HYPER PURE Pvt. Ltd
2024.05 - Current
Network Design Manager SCM Myntra & Central FSC Operations
FLIPKART - INSTAKART SERVICES Pvt. Ltd
2023.06 - 2024.04
Fulfilment Centre Lead Outbound Operations
FLIPKART - INSTAKART SERVICES Pvt. Ltd
2021.05 - 2023.06
Regional Operations Analyst (Hub In charge)
FLIPKART - INSTAKART SERVICES Pvt. Ltd
2018.08 - 2021.05
Regional Coordinator Mobile operations (SOUTH)
CIEL HR SERVICES Pvt. Ltd
2017.09 - 2018.08
Management Consultant
OPTIMAX Management Services Pte Limited
2014.01 - 2017.05
Bachelor of Engineering (Electronics and Communication) -
Visvesvaraya Technological University Belgaum
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