Janet Ishwarya
Business Analyst
Nagercoil
Summary
Dedicated and skilled professional with experience of 5 plus years in IT Industries. Helps the organization in Business Growth and Business development with expertise in gathering and analyzing business requirements, designing effective solution and ensuring successful project implementation. Leader, Decision maker and problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
4
4
years of professional experience
Work History
Business Analyst/Business Development Manager
Capecom Solutions Pvt Ltd
Nagercoil, India
09.2023 - Current
- Gathering and analyzing business requirements and create detailed documentation.
- Designing effective solutions in collaboration with stakeholders, and ensuring successful project implementation.
- Bridging business stakeholders and technology teams in developing website and mobile application and product support.
- The signing of an MOU between the top colleges and initiating a partnership aimed at bridging the gap between academic excellence and industry demands.
- Coordinating with the teams on completing both the frontend design and backend API integration
- Ensure the client complete support for the product to get user-friendly applications and websites.
Senior Executive – Support Function operations
Vision Group Pvt. Ltd.
Nagercoil
11.2021 - 06.2023
- Senior L2 point of contact for all Applications and IR escalations.
- Analyze the issue by doing initial debugging and troubleshoot.
- Escalate the App related bug to Development team via Azure ticket and get the issue sorted out.
- Interact with cross functional teams, Project Managers, and Clients to meet business needs.
- Based on the requirements we import Master Data for Users, New Client onboarding, Outlets, Products, Programs, Program Items etc.
- Maintained and Monitored Reports and SLA.
HR Manager - Recruitment & Training
XANTHIPPE INDIA PVT LTD
Chennai
08.2020 - 09.2021
- Planning and allocating resources for a project like 5paisa,1SQFT, MySuperkid etc.,
- Resource Management
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Facilitated onboarding sessions and on-the-job training for new hires, based on employee job position knowledge and skillset.
- Handled south operations and also takes part in giving some Ideas and Initiatives for the growth and betterment of the Company.
Education
Master of Arts - Master of Philosophy in Commerce
Scott Christian College
04.2001 -
MBA - Human Resources And Marketing Management
Ponjesly College of Engineering
04.2001 -
Bachelor of Arts - Commerce
Scott Christian College
04.2001 -
Skills
Requirement Elicitation and Analysis
Collaboration with teams and stakeholders to complete Project deadlines
Attention to Detail
Prioritize Tasks and deliverables
Client handling
Resource management
Written and verbal communication
Identifying and resolving complex issues and challenges
Presentations and Decks
Software
- Data Tools: Microsoft Excel, Jira, Microsoft SQL
- ITSM: LiveAgent, Redmine, Microsoft Azure
- Applications Used : IRed, CTS Team, 1SQFT
- Productivity: Google Docs, Microsoft Office, Microsoft 365 Onedrive, Teams
Phone
9489531710
https://www.linkedin.com/in/janet-ishwarya-h-477652265
Interests
- To work in Different tech companies like FinTech, EduTech, AdTech and HealthTech.
- To work in multiple Business Analytical Tools.
- Robotics
Timeline
Business Analyst/Business Development Manager
Capecom Solutions Pvt Ltd
09.2023 - Current
Senior Executive – Support Function operations
Vision Group Pvt. Ltd.
11.2021 - 06.2023
HR Manager - Recruitment & Training
XANTHIPPE INDIA PVT LTD
08.2020 - 09.2021
Master of Arts - Master of Philosophy in Commerce
Scott Christian College
04.2001 -
MBA - Human Resources And Marketing Management
Ponjesly College of Engineering
04.2001 -
Bachelor of Arts - Commerce
Scott Christian College
04.2001 -