Jasdeep Walia
New Delhi
Summary
Aspiring to build a successful career in customer service within a reputable and progressive organization that values professionalism and hard work. I aim to contribute meaningfully to the company's growth by applying my skills to enhance customer experiences, while continuously learning and developing in a supportive environment.
Overview
2026
2026
years of professional experience
Work History
Digital Marketing Specialist- Google Ads (International process)
WNS Global Services
Gurgaon
01.2025 - 09.2025
- Managed Google Ads accounts for small to medium-sized business clients, driving campaign performance and maximizing ROI through targeted upselling.
- Conducted client needs assessments to tailor solutions across Search, Display, YouTube, and Shopping campaigns.
- Delivered consultative, data-driven recommendations aligned with best practices to boost ad spend and effectiveness.
- Built strong client relationships through regular performance reviews, campaign analysis, and actionable insights.
- Coordinated with internal teams for smooth onboarding and ongoing account optimization.
Customer service executive, Team- Resolutions 1 operations (International process)
Teleperformance -Airbnb Process
Gurgaon
08.2023 - 06.2024
- Be a first point of contact to handle and resolve customer complaints.
- Respond professionally to inbound phone calls and live chats, including urgent situations.
- Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared.
- Utilize available resources to research and troubleshoot problems effectively.
- Mediate situations between users with empathy and fairness.
- Monitor and control numerous concurrent tasks in tandem.
- Proactively strive to meet targets and goals independently.
- Inbound and outbound calling process, chat and email support.
- Resolving customer queries in a timely manner.
- 24x7 shifts with rotational week offs, primarily supporting North America timezones.
Learning consultant. (Contractual)
AAFT Online
Gurgaon
02.2023 - 08.2023
- Develop and execute effective sales strategies to achieve and exceed sales targets for various courses.
- Managing the entire sales cycle: starting from engaging with the large volume of well-qualified leads still the final conversion i.e. enrollment in the program.
- Counseling students via call/email on which program would be useful for their career progression and suggest the best options.
- Updating the CRM on a regular basis.
- Understanding customer needs and recommend appropriate learning solutions ensuring exceptional customer service provided throughout sales strategy.
Fleet coordinator. (International process)
Movee Packers & Movers
Gurgaon
2020 - 2023
- Maintain a database of truck and driver/subcontractor information.
- Negotiate best possible outcome for customer satisfaction and resolve conflicts.
- Assist with incident tracking to ensure customers are kept informed of solutions and repair progress in case of vehicle breakdown/delay/driver or jockey shortage.
- Report all service irregularity and deficiencies.
- Coach drivers on fleet safety and driving behaviours.
- Connecting with subcontractors/drivers for job status.
- Monitor fuel and fleet expenses ensuring all drivers have necessary equipment to fulfil job.
- Assigning local/ far to far/interstate jobs on CRM for future and job handling on a daily basis, avoiding job cancellations.
- Rescheduling jobs as per fleet availability in case of failure to provide service.
- Ensuring all fleet assets are used to their full potential.
- Route optimization.
- Reporting to the management EOD regarding ongoing jobs and completed jobs.
- Escalating all driver/service complaints to compliance team, relationship manager and HR.
HR Executive (Domestic process)
Footprints Preschool & Day care
Gurgaon
2019 - 2020
- Recruiting and aligning candidates for interviews with center founders and managers.
- Constant followups on ensuring medical and background verification screening to be done for each candidate with 3rd party vendor.
- Onboarding formalities.
- Collaborating will all departments such as marketing, finance, admin, parent relation team, center managers, corporate tie up services, etc.
- Calling candidates by data retrieved through sources such as candidates applying on Indeed, Naukri, Facebook channel and job applications on company website.
- Arranging training for staff.
- Monitoring office budgets.
- Reporting to the management.
Assistance coordinator (Customer Influence) Domestic process
Shuttl Corporate Office
Gurgaon
2017 - 2019
- Generate leads through Calls / Emails/ Chat and close positively for business revenue.
- Handling Customer queries via Chat and Emails.
- Work on escalations and communicate with clients and evaluate their needs and specifications.
- Achieve Sales Target and close lead positively
- Coach and support new and existing Sales Associates.
Education
10th -
GD Goenka World School
Sohna, Haryana01.2011
12th -
CBHE
Faridabad01.2013
Skills
- Customer Service & Client Relationship Management
- Complaint & Conflict Resolution
- Inbound & Outbound Calling Chat & Email Support
- CRM & Client Record Management
- Account Support & Customer Coordination
- Google Ads (Search, Display, YouTube, Shopping)
- Campaign Monitoring & Performance Analysis
- Team Collaboration & Cross-functional Coordination
- Process Improvement & Problem Solving
- Time Management & Multitasking
- Administrative Coordination
Personal Information
- Date of Birth: 02/28/94
- Gender: Female
- Nationality: Indian
Hobbies and Interests
- Immersive Travel & Cultural Exploration
- Creative DIY & Home Décor Projects
- Diving into Human Psychology & Behavior through Books & Documentaries
Timeline
Digital Marketing Specialist- Google Ads (International process)
WNS Global Services
01.2025 - 09.2025
Customer service executive, Team- Resolutions 1 operations (International process)
Teleperformance -Airbnb Process
08.2023 - 06.2024
Learning consultant. (Contractual)
AAFT Online
02.2023 - 08.2023
Fleet coordinator. (International process)
Movee Packers & Movers
2020 - 2023
HR Executive (Domestic process)
Footprints Preschool & Day care
2019 - 2020
Assistance coordinator (Customer Influence) Domestic process
Shuttl Corporate Office
2017 - 2019
10th -
GD Goenka World School
12th -
CBHE